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Novotel London ExCeL

4.0 star property
Eco-certified hotel with a sauna connected to the convention center in London

Choose dates to view prices

Photo gallery for Novotel London ExCeL

Miscellaneous
Exterior
Minibar, in-room safe, desk, laptop workspace
Exterior
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Gym
The current price is P5,936
P7,123 total
includes taxes & fees
Aug 31 - Sep 1

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - single
Blackout drapes/curtains
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located on the waterfront, Novotel London ExCeL is in Docklands neighborhood and is connected to a shopping center. The Crystal and Royal Victoria Bridge are notable landmarks, and some of the area's activities can be experienced at IFS Cloud Royal Docks Station and IFS Cloud Greenwich Peninsula Station. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or O2 Arena. Take an opportunity to explore the area for water adventures such as sailing.
Visit our London travel guideOpens in a new window
Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • IFS Cloud Greenwich Peninsula Station - 3 min drive - 1.7 km
  • O2 Arena - 4 min drive - 2.0 km
  • Westfield Stratford City - 9 min drive - 4.5 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 6 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Upper Deck Restaurant - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Warehouse K - ‬3 min walk
  • ‪Caffe Fratelli - ‬4 min walk

About this property

Novotel London ExCeL

Upscale eco-certified hotel near ExCeL Exhibition Centre
Located close to Royal Victoria Bridge and IFS Cloud Royal Docks Station, Novotel London ExCeL provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Upper Deck, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a TV in the lobby
  • Concierge services, an elevator, and a banquet hall
  • Smoke-free premises, meeting rooms, and free newspapers
  • Guest reviews give top marks for the helpful staff and location
Room features
All 257 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Is Novotel London ExCeL pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Novotel London ExCeL?

As of Aug 18, 2025, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on Aug 31, 2025 start from P 5,935.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel London ExCeL?

Self parking is available for GBP 25 per night.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Novotel London ExCeL?

Check-out is at noon.

Where is Novotel London ExCeL located?

Located in Docklands, this eco-certified hotel is within a 5-minute walk of ExCeL Exhibition Centre, Royal Victoria Bridge, and IFS Cloud Royal Docks Station. The Crystal and Thames Barrier Park are also within 1 mi (2 km). Royal Victoria DLR Station is 6 minutes by foot and Custom House Station is 6 minutes.

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Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, spacious rooms
Stayed 3 nights in Jun 2025

8/10 Good

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stays at this hotel are always pleasant, it is a great location for Excel. Staff are always very professional and friendly. I would like to see improvement in the quality and taste of breakfast and dinner. I feel this greatly let’s the experience down.
Stayed 1 night in Aug 2025

10/10 Excellent

FARES

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Thidar

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very friendly and helpful
Stayed 1 night in Jun 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Excel and surrounding dockland venues. Our room was quiet. We could open the window but there was noise from the nearby airport. Looking out on to a stony vista. Strange layout in our twin room as the loo was located around the corner from the bathroom which had a separate shower and bath. Staying here suited our needs, so if all you need is a bed for the night I would recommend
Twin room
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and all the staff very friendly, very easy to find from station
Stayed 1 night in May 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly, and very helpful, just a lovely place to stay. The extra little accessories in room and bathroom I thought it was a lovely touch, just couldn’t rate this place higher enough thank you and well done to all.
Stayed 1 night in May 2025

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable great location
Stayed 1 night in Apr 2025

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for concert at o2, the hotel was clean and convenient, breakfast was good too (extra charge for a breaky) few minutes walk to ride the cable car to the o2, very scenic and free if you have a concert ticket 😃😃😃
Stayed 1 night in Apr 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable stay

Very pleasant stay - I have stayed here before so I knew that the Hotel was very clean and the rooms were a very good size and very clean. The only issue we had was that the room key didn't work when we first checked in but I understand this was a technical issue within the hotel which was rectified later that evening.
Stayed 1 night in May 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noice

Very nice rooms, very high tech equipment in there too.
Stayed 1 night in May 2025

6/10 Okay

BPSI

Dated to 90s Dining room in morning cannot deal with breakfast rush/crush as everything in same crowded space Bar service so slow, watched a cocktail being mixed over 10 minutes, request by other customer for salt and vinegar for food met with strange look and 5 minute wait to find vinegar in dish and no way of serving it
Stayed 3 nights in Jul 2025

6/10 Okay

FARES

Okay
Stayed 4 nights in Jun 2025

10/10 Excellent

Nelson

Liked: Staff & service, property conditions & facilities
Nice
Stayed 6 nights in Apr 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and room.
Stayed 1 night in Feb 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near Excel. Helpful, friendly staff and nice rooms.
Stayed 3 nights in Feb 2025

6/10 Okay

Sham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Should’ve been better. Like the washrooms, water keep coming out. Sometimes, key doesn’t work. Chromecast doesn’t work in TV
Stayed 6 nights in Jun 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained hotel . Staff were great and very helpful and friendly . Arrived early but was able to have our room and a free upgrade , that was unexpected and a loverly gesture . Ideal for transport in and out of London . Excel centre on its doorstep . Had a great weekend in all . Would gladly stay there again .
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
So we arrvived early to check-in and joined the que but staff failed to keep to this and allowed 2 people to jump in before me. Room was warm and a lack of plug sockets also the TV had a crack in the center on the screen i reported this and not repaired and offered a desk fan to try and help with room temp but lack of sockets ment could not use. Breakfast was ok food below average with only choice of sauce being tomato. For the price you can get a better quantity of room for location
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was roomy for a London hotel. Very convenient for us to be a short walk to restaurants and the cable car to the O2 arena. Conveniently located near Excel and the Elizabeth Line railway, which took us to Heathrow Airport any many tourist attractions without having to change trains. Would definitely recommend this hotel. Staff was very friendly and helpful. Maid service daily
Stayed 4 nights in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel, superb location, great bar

Our first choice when visiting London. A great hotel with a fabulous terrace for a coffee or a cocktail, soaking up the sun. Easy access to the city and great to pop over to the O2 on the cable car for dinner. Lovely meal in the restaurant one night with attentive service from Klea.
Stayed 1 night in Oct 2024

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel was understaffed with a delay in getting our rooms, and difficulty accessing the parking, the hotel staff were really helpful in trying to compensate for the shortcomings.
Stayed 1 night in Feb 2025

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice clean hotel
Stayed 1 night in Jul 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good food and location.

Lovely hotel with very helpful staff. Great location for Excel. The room was big enough for two with all the facilities fitted in a relatively small space. The bed was firm, which was okay for me, but my wife was not a fan. The restaurant staff were very attentive and helpful and the food was good. There was plenty of choice for breakfast and good quality food.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

A few improvements needed

One night stay with friends. Arrived to be told the wifi and electricity was down. Taken to our room by member of staff, no offer of drink to apologise and we weren’t advised that the issue was fixed (as advised we would). Room was very hot, which meant we didn’t sleep well. We went to the bar to order some drinks but no one offered to bring them to us.
Stayed 1 night in May 2025