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"Excellent service as always "

"The pool was very enjoyable. The staff were so very helpful and friendly. The balcony provided an amazing view. Rooms were cleaned daily. "

"Amazing staff, food, rooms everything was amazing. The staff are honestly soo amazing and know how to give comfort and hospitality. "

"This resort is absolutely stunning, and I highly recommend it. Having stayed at Excellence Oyster Bay in Jamaica last year, I was hoping for a similar experience here—and I was not disappointed.We booked the Excellence Club package, and check-in was quick and seamless. While I didn’t receive an upgrade through my Expedia status due to the hotel being at full capacity, I was offered a beach bungalow for a day, which was a thoughtful gesture. Raudy, our Excellence Club concierge, was outstanding—friendly, attentive, and incredibly helpful. He even arranged a late checkout to accommodate our airport transfer, which we greatly appreciated.One note: there’s no visible distinction between Excellence Club and non-club guests (no bracelets or markers), so anyone could technically access the club beach and pool areas. That said, the Magna restaurant alone makes the Excellence Club worthwhile—the food was superb. The rooms are spacious, modern, and beautifully updated. Our Garden View Junior Suite offered a serene and relaxing outlook. The pools are massive, pristine, and well-maintained. The ocean was often rough, with the red flag raised most days due to high winds, but the pool areas more than made up for it. Dining was a highlight overall. Agave delivered an exceptional dinner—the fish tacos were truly unforgettable, paired with excellent service. The Lobster House, however, was underwhelming; only lobster tails were served, unlike the full lobster offered at Excellence Oyster Bay "

"Resort was awesome. It is very large but has shuttles if you don’t want to walk. Lots of pools, bartenders were great, entertainment was great, lots of food options and never had to wait long to be seated. There weren’t any planned teen activities but plenty to do on your own. We would recommend. "

"Everiyhing was wonderfull. The room was very clean and tidy. All the staff was corteus. We all had a wonderfull time and we plan to come back again. "

"My stay at Ocean El Faro was great, I always love the Ocean chain of hotels. They have great amenities and a lot to do on property. My only complaint is the lengthy sales pitch to join membership, this I did not appreciate and the fact that they disguised it as you being offered a gift for celebrating a special occasion. They are too aggressive with the Lighthouse pitch, way too lengthy and heavy, no one wants to spend hours of their vacation listening to a sales pitch worst on a special occasion. Please do better where this is concerned, if the offer must be made, keep it very short so persons can get back to their vacation."

"We loved everything about this resort: premises, entertainment, food, pools, slides, staff friendliness, amazing room. I highly recommend this resort to all, especially those with little children!"

"The staff goes above and beyond. They are all very friendly and alot of the staff have been working there a long time. That really says alot aboit the resort. This was our 4th time there amd we just love it."