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"Room was nice and very clean. Staff was very friendly and even upgrades us to a nicer room with a balcony! Great location in the Old Quarter. Would stay again in if Hanoi. "

"Angela were amazing! Very helpful, kind and responsive. All the hotel staff were really lovely as well and always assisted us with anything we needed. Highly recommend "

"Nice staff"

"Very nice and historic hotel in very good condition. I stayed in the old historic wing and did not regret that decision. There were two incidents in which privacy and communication was a problem but overall glad to have had the chance to stay there. Breakfast was excellent and includes their famous egg coffee if you ask. "

"The hotel was really clean and the room was nice but the best part was the staff. Everyone was so nice! And genuinely wanted you to have a great stay and did everything they could to make that happen. Can’t say enough good things about all of the staff there."

"Friendly and outstanding service by all staff. Made us feel so valued. Outstanding oasis in the middle of the chaos of Hanoi. We would highly recommend"

"We enjoyed our stay and were pleased with nearly everything. The service was exceptional, especially from Jimmi and Mia. Jimmi was a genuinely helpful and friendly presence throughout our stay, while Mia took care of all our tour arrangements, making things incredibly easy for us. The breakfast buffet offered a wide variety of options, which was a great start to each day. Overall, our trip to Hanoi was fantastic, and we are grateful for the excellent service we received. "

"Kylie from the front desk was very helpful with our stay. She helped up with tips and even bookings for restaurants. Amazing! "

"The service from the staff was amazing and the location is wonderful. Judy on reception is fantastic and a credit to Meritel Hotel. Really pleased I stayed here. The only thing I would suggest is to increase the vegetarian options and if possible add some halal meat options. "