Van Lam Hotels

"What stands out the most at this hotel is the level of service. The staff could not be more helpful and attentive even by South East Asia standards. Little things like remembering how you like your eggs at breakfast. We checked out of the hotel and came back 2 nights later as a stop off from ha Long Bay to Sa Pa and the staff still remembered us. The rooms were clean and had all of the amenities we needed and more. The breakfast had a good selection and varied every day. The sky bar/lounge also gave a great view of the iconic monuments of Hanoi including the Ho Chi Minh mosuleum. I would definitely stay here again if I visited Hanoi. "

"the room was very clean, staff very helpful and willing to go above and beyond and it was in the center of town"

"Luxury in the heart of the Old District of Hanoi. Explore during day and relax the sky bar or roof top pool in the arvo. Enjoyed every minute of our stay."

"Very nice hotel. But what made it amazing was the staff. They are so nice there. I recommended we will come back if we ever come back tonight"

"Very helpful staff."

"This is a five star hotel with everything, facilities and food all great"

"Best customer service EVER! Upon my late check in, it was nice to be met with a cold towel, welcome drink & dried fruit. They even went so far as to make a little cake for me and deliver it to my room with a short birthday song! Location is great as it's literally right around the corner from the lake surroinded by many restaurants that also have sky bars. Breakfast has SO much variety & they offer cooked-to-order items as well. I didnt use the spa but it was nice to know that its a service. The property has great decor, super clean and is very quiet considering how busy the street below is. That said, the property is a little older & I(along some other guests) had an issue with a weird moldy smell in my room but I moved immediately. The staff are all ⭐️⭐️⭐️⭐️⭐️. They learned my name quickly, offered help with tours & local rec's, even walked me to my Grab to translate everytime I took a ride. Don't hesitate to give them a try. I felt so taken care of here & everyone helped to make my birthday in Hanoi a memorable one.🙏"

"5 star experience. You absolutely have to stay at this hotel. The service, amenities and overall experience was amazing. The staff were respectful, courteous and went out of their way to make our stay as comfortable as possible. We will definitely be staying here again in the future. "

"Cleaners cleaned the rooms every days with new towels. The front room with city view was a bit noisy even though our room was L6. They do supply ear plugs. Staff are courteous and helpful. Breakfast is enough with choice of eggs and Vietnamese noodles soup. Located is fantastic, close and walking distance to shops, restaurants and some attractions."