Casino Hotels in Chinatown, Manila

"excellent service and hospitality and the food"

"Very close to everything"

"Very clean Hotel"

"Accessible to everything"

"I was treated like a celebrity! Elijah was newly promoted from bell desk to clerk and I was his first-ever check-in. He remembered me from previous stays and offered me a wonderful upgrade room. Erika was my 22nd floor housekeeper extraordinaire: she made sure I was stocked with extra towels, toiletries, and water AND made a masterful towel animal design which she left on my bed every day. I ended up with a wonderful menagerie of swans, elephant, scorpion, monkey, hearts-all done with towels. Aina the team lead also remembered me and was a delight. Liam the bellman, Patrick and Trish at the front desk were great also. Also Darius and Dee. Jun, the Spice restaurant manager made sure they were stocked with Coca Cola for me. Hotel security and all the staff greeted me by name! And didn't need prompting by looking up my name on the computer. The BEST personalized customer service. Heads and shoulders above branded international hotels for service. I highly recommend the GRAND!"

"Great comfortable bed helpful staff"

"Love everything about this hotel. I booked 5-6 rooms here to for friends and family. I think the room I got (1-BR with residential club access) needed a little upgrade but the rooms that my family got were renovated. "

"I love the staff that I encountered, they are polite and accommodating. The property is clean and welcoming. I love the wooden thing style of the property. The room is clean and the bed is comfortable to sleep in."

"Other the “fall & slip” incident in the pool area, everything was perfect especially the staff."