Hotels near Cenote Santa Cruz

"I had to change rooms because the first room had mildew and smell like mildew then the second room had cockroaches and the air conditioning was sweating all over and leaking I checked out working on how to get my money back I stayed there only one night "

"Staff were great! Especially Juan in the kitchen, I asked him if they had just plain steamed broccoli one day because they had one out in the buffet with cheese and he said no. A few minutes later "

"Friendly staff and extremely accommodating. Great experience!"

"Yes everything was great "

"We love this resort , been here multiple stays and will continue to return even after the renovation Absolutely amazing place and staff "

"Very excellent stay"

"Yes Restaurants are 10000/10 everything was Delicious and fresh every day!!!! Bar had the best bartender enjoy to fullness "

"The property was absolutely beautiful! I usually have an issues finding chairs at all-inclusives but I never felt like this was the case (or like I had to get up early to “claim” a spot). This resort is huge and I’m sure that helps! It’s nice for walking, but a shuttle is available for those who have mobility issues (it just takes some patience waiting for it to come around). As someone traveling with adults and no children I also enjoyed there were adult-only sections! :) The staff were all very kind, the ONLY concern I had during my stay (which some of my friends had the same issues), is that there seems to be either miscommunication or technical issues with their website and food reservation systems. Two times during my stay I visited guest services to ask about modifying the number of guests (they were very kind and able to help accommodate these requests) however, once I showed up to the restaurants, these modifications had not carried over and was almost denied entry both times. These were awkward interactions and I could feel frustration on the staff’s end (as I’m sure they encounter guests asking for modifications last minute quite often) however, this was not the case in my scenarios. I do wish the restaurants were easier to reserve - there always seems to be open tables, which does allow for a more peaceful dinner experience, but it is unfortunate more people cannot enjoy them. I would recommend attempting to book them right after check in. Food is great! :)"

"Need more bars"