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Enigmatic Hotel Experience

4.0 star property
Hotel with a full-service spa, near Plaza Las Americas

Choose dates to view prices

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Living area
Bathroom
1 bedroom, individually decorated, bed sheets
Sundeck
Discover the vibrant spirit of Downtown Cancun at Enigmatic Hotel Experience. Enjoy a serene garden, outdoor pool, bike rentals, coworking spaces, and complimentary WiFi. This blend of relaxation and convenience consistently satisfies guests.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Housekeeping
  • 24/7 front desk

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight

Sep 22 - Sep 23
Check availability for tonight Sep 22 - Sep 23

Tomorrow

Sep 23 - Sep 24
Check availability for tomorrow Sep 23 - Sep 24

View all photos for Standard Room

1 bedroom, individually decorated, bed sheets

Standard Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, individually decorated, bed sheets

Deluxe Room

Highlights

Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

1 bedroom, individually decorated, bed sheets

Signature Double Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Wardrobe or closet
Daily housekeeping
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Cancun, Enigmatic Hotel Experience is in the city center. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Extreme Adventure are also worth visiting. Take an opportunity to explore the area for water adventures such as snorkeling.
Visit our Cancun travel guideOpens in a new window
Map
14 Calle Mero, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 16 min walk - 1.4 km
  • Plaza Las Americas - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 1.8 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪El Socio Naiz - ‬1 min walk
  • ‪Zereno Cafe - ‬2 min walk
  • ‪Amarula - ‬4 min walk
  • ‪WANI - ‬4 min walk

About this property

Enigmatic Hotel Experience

Upscale hotel near Langosta Beach
Close to Puerto Cancun Marina Town Center, Enigmatic Hotel Experience provides designer stores on site, a garden, and a bar. Indulge in a deep-tissue massage at Nativa, the onsite spa. Free WiFi in public areas and a restaurant are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), bike rentals, and a computer station
  • Barbecue grills, a water dispenser, and outdoor furniture
  • A 24-hour front desk, smoke-free premises, and concierge services
Room features
All guestrooms are individually decorated, and boast comforts such as air conditioning, as well as amenities like free bottled water.
Other amenities include:
  • Bathrooms with showers and shampoo
  • Wardrobes/closets and daily housekeeping

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 12.50 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 12.5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

Does Enigmatic Hotel Experience have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Enigmatic Hotel Experience pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Enigmatic Hotel Experience?

Enigmatic Hotel Experience doesn't offer parking.

What time is check-in at Enigmatic Hotel Experience?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Enigmatic Hotel Experience?

Check-out is at noon.

Where is Enigmatic Hotel Experience located?

Located in Downtown Cancun, this spa hotel is within 1 mi (2 km) of Benito Juarez Municipal Building, Puerto Cancun Marina Town Center, and Plaza Las Americas. Ceviche Square and Las Palapas Park are also within 15 minutes.

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Reviews

Enigmatic Hotel Experience Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

9.2

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

Reviews

10/10 Excellent

Ambar Gissell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sean

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

10/10 Excellent

Vecky

Liked: Cleanliness, amenities
Todo muy bien
Stayed 1 night in Sep 2025

2/10 Terrible

Magaly arleth

Disliked: Cleanliness, amenities, property conditions & facilities
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024