Benito Juárez Vacation Rentals

"A sad experience overall. This place is kinda on its last leg and it shows. Most the employees are super nice. But the hotel itself is falling apart. Elevators broken, phones, broken, bathtubs broken, lots of lights broken. The food is really some of the worst I’ve ever had. The “Asian” place is especially horrible. Everything was near inedible. Whoever makes their Pad Thaiust never had pad Thai because it’s not even similar. The “Italian” place isn’t much better. The pasta tastes like it was left out over night and reheated. Has a chalky texture to the sauce and very heavy and sticky. The chicken Parma was the worst I’ve ever had. Ironically the osobucco wasn’t terrible. The manager, Faviana, was especially rude. I spoke to her about the elevators and phone and she was not only unsurprised by this, but genuinely seemed confused as to why I was mentioning it. She kept looking and smirking at her employees like “look what I have to deal with”. Incredibly rude and condescending. My guess is this is someone who knows the place is falling apart and is well past worrying about the complaints. Anyway, I left after one night. Simply not worth it. Booked somewhere else and it’s far nicer. "

"The room was clean and housekeeping did a great job. The staff was friendly. The property do have three parts which was a bit confusing but we figured it out. Very relaxing."

"Pool, daily activities, and night shows were enjoyable. Wish I didn’t need to purchase a floaty for the pool, thought it would be included. Overall enjoyable "

"Clean room, friendly staff, plenty of pools and restaurants, low wait times. Great ocean view"

"Very"

"Excellent hotel and great breakfast selection, rooms are very clean. Hotel is very close to xoximilco. Some of the breakfast selection was a little cold but overall it was great experience. Will return."

"Food was mediocre"

"Third visit to Ventus. Service is excellent, the room, property and common areas are very clean. One night I saw staff deep cleaning all of the Bali beds (no extra cost for guests to use). We look forward to visiting again next May."

"Most of the hotel staff dont speak english at all so it was frustrating as hell the buffet area had a terrible smell and the food was not good very average for a 5 star. I will never ever return to a Royalton dont care where it is they all about upselling. We paid to updrade our room to Ocean view but the beach was not the greatest and the water had a very strong smell. overall, I will give this property a three star there's no way for five star. I'm just really disappointed at how the staff they were very rude. They tried to keep me hostage by letting me know that I cannot have anyone picking me up from the hotel and my options were to take their cab which cost US$60 one way to get to the Hotel zone being the fact that they are in nowhere like I mean in the woods and it takes a long time driving from the resort just out to the main roads why would anyone have a problem with somebody coming in to pick up a guest who gives Sole permission to whoever is picking them up? I do understand the safety is a concern, but if the guest is willing to sign themselves out, why are you trying to hold them as a hostage and I'm really disappointed I will never ever ever return to another Royalton and I definitely gonna take this even further because the food the water around the property the entertainment around the property. There's just nothing five star. I'm sorry nothing. suggestion for those who really want to go to this property ensure they have a rental car because its costly by cabs. "