Greater Antilles 4 Stars Hotels

"This was a very fun family-friendly resort. The entertainment was top notch."

"The outside area and dinning was nice. The activities were nice as well. Food options were good! The only thing was the rooms. They were not clean. When the cleaning staff came to clean, they left the same dirty pillow cases on. Also, the towels and rags were not as clean. It looked used. The taxis were expensive from the hotel. "

"This was my husband and I’s first time visiting Puerto Rico, and this resort made the experience even more special. The property is absolutely beautiful—the restaurants inside the resort were great, and the beach access was amazing. We especially loved the pool overlooking the ocean… such a dreamy view! The location is also a huge plus. There are plenty of food spots and shops nearby, and we loved that we could literally walk to La Placita de Santurce for nightlife and exploring. My only complaint would be the housekeeping staff. Even with the “Do Not Disturb” sign on the door, staff would knock very loudly multiple times, and on one occasion they even opened the door despite us saying we were okay. That part felt a bit intrusive and uncomfortable. Aside from that, the resort was clean, beautiful, and very aesthetic. Overall, we had a great stay and would definitely recommend it!"

"I’ve had better experiences at other resorts, and this is not a place I would personally choose again. I visited to celebrate a friend, as this was her preferred destination. Unfortunately, the stay did not meet expectations. The room was not cleaned daily and was not consistently restocked. There was no concierge available, which made it difficult to get assistance when needed. Additionally, several scheduled events either did not take place or were moved without clear communication. When we asked staff for guidance, not all were knowledgeable or able to provide accurate information. Overall, the experience lacked the level of service and organization I expect when staying at a resort."