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The Ritz-Carlton, Tokyo

5.0 star property
Luxury Tokyo hotel connected to a shopping center, steps from Tokyo Midtown

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Tokyo

Enjoy a drink at the bar with a view of the city.
Experience the grandeur of our elegantly designed lobby, featuring a soaring ceiling, polished floors, and stunning chandelier.
Enjoy a city view from the comfort of a cozy room with a unique teepee corner, plush toys, and a relaxing armchair.
Enjoy a panoramic city view from the comfort of this stylish room, featuring a cozy seating area and large window.
Enjoy breathtaking views of the city and mountains from this room's expansive window.

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Breakfast available
  • Gym
The current price is P34,761
P44,355 total
Aug 5 - Aug 6

Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Club Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Superior Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Bathrobes
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 77 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Luxury Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

City view

Deluxe Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Bathrobes
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Luxury Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

City view

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, 1 Bedroom, Non Smoking

60-inch flat-screen TV with satellite channels, Smart TV, DVD player

Premier Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (View)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom, Non Smoking

60-inch flat-screen TV with satellite channels, Smart TV, DVD player

Premier Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

City view

Deluxe Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (View)

City view

Deluxe Room, 2 Double Beds, Non Smoking (View)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
Rainfall showerhead
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, Frette Italian sheets, premium bedding, minibar

Club Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Smart TV
Premium bedding
Frette Italian linens
Separate bedroom
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Tokyo Midtown 9-7-1 Akasaka Minato-ku, Tokyo, Tokyo-to, 107-6245

What's nearby

  • Tokyo Midtown - 1 min walk - 0.0 km
  • National Art Center, Tokyo - 6 min walk - 0.5 km
  • Roppongi Hills - 8 min walk - 0.7 km
  • Tokyo Tower - 2 min drive - 1.7 km
  • Tokyo Imperial Palace - 2 min drive - 2.7 km

Getting around

  • Shimbashi Station - 3 min drive
  • Nogizaka Station - 6 min walk
  • Haneda Airport (HND) - 30 min drive

Restaurants

  • ‪BAROLO - ‬3 min walk
  • ‪ANTICO CAFFE AL AVIS 東京ミッドタウン店 - ‬2 min walk
  • ‪The Counter Roppongi - ‬1 min walk
  • ‪クラブラウンジ - ‬2 min walk
  • ‪HARBS - ‬1 min walk

About this property

The Ritz-Carlton, Tokyo

Luxury hotel near Tokyo Midtown
Located close to Suntory Museum of Art and 21 21 Design Sight, The Ritz-Carlton, Tokyo provides an art gallery on site, a shopping mall on site, and a coffee shop/cafe. Indulge in a massage, a body treatment, and aromatherapy at The Ritz-Carlton Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, babysitting (surcharge), and wedding services
Room features
All 245 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Frette Italian sheets, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Hydromassage showers, deep soaking tubs, and toilets with electronic bidets
  • 60-inch flat-screen TVs with premium channels and DVD players
  • Recycling, daily housekeeping, and desks

Awards and affiliations

The Ritz-Carlton, Tokyo is listed in the 2021 Travel + Leisure 500.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (JPY 8,000 per night; includes in/out privileges)
  • Valet parking on site (JPY 8,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JPY 4,500 to 10,000 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Héritage by Kei Kobayashi
  • Hinokizaka
  • The Lobby Lounge and Bar
  • Towers

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 60-inch smart TV with premium cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Azure 45 restaurant is closed on Tuesdays.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 25056.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: JPY 20000 per night
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 to 10000 per person
  • Self parking fee: JPY 8000 per night (in/out privileges)
  • Valet parking fee: JPY 8000 per day
  • Rollaway bed fee: JPY 25056.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 4 years old are not allowed in the swimming pool, and guests under 15 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz-Carlton Hotel Tokyo
Ritz-Carlton Tokyo
Tokyo Ritz-Carlton
Minato Ritz-Carlton
Ritz Carlton Minato
Ritz Tokyo
Ritz-Carlton Tokyo Hotel Minato
The Ritz-Carlton Tokyo Japan
Ritz-Carlton Tokyo Hotel
Ritz Tokyo
Minato Ritz-Carlton
Ritz Carlton Minato
The Ritz Carlton Tokyo
The Ritz-Carlton, Tokyo Hotel
The Ritz-Carlton, Tokyo Tokyo
The Ritz-Carlton, Tokyo Hotel Tokyo

Frequently asked questions

Does The Ritz-Carlton, Tokyo have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at The Ritz-Carlton, Tokyo?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Tokyo on Aug 5, 2025 start from P 34,760.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Tokyo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ritz-Carlton, Tokyo?

Self parking is available for JPY 8000 per night. Valet parking is available for JPY 8000 per day.

What time is check-in at The Ritz-Carlton, Tokyo?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Tokyo?

Check-out is at noon. Late check-out is available for a fee.

Where is The Ritz-Carlton, Tokyo located?

Located in Akasaka, this luxury hotel is steps from Tokyo Midtown, 21 21 Design Sight, and Suntory Museum of Art. National Art Center, Tokyo and Roppongi Hills are also within 10 minutes. Nogizaka Station is 6 minutes by foot and Roppongi Station is 7 minutes.

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The Ritz-Carlton, Tokyo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 458 out of 594 reviews
Rating 8 - Good. 106 out of 594 reviews
Rating 6 - Okay. 19 out of 594 reviews
Rating 4 - Poor. 8 out of 594 reviews
Rating 2 - Terrible. 3 out of 594 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

lara

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property perfectly located in the heart of the city. Service was outstanding.
Stayed 3 nights in Jul 2025

10/10 Excellent

TIN YAU

Liked: Cleanliness, amenities, property conditions & facilities
Good view, frequent housekeeping
Stayed 3 nights in Jun 2025

10/10 Excellent

Aaron Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent staff, rooms are showing their age slightly but still a great value, would happily stay there again!
Stayed 7 nights in Jan 2025

10/10 Excellent

susan

Liked: Cleanliness, amenities, property conditions & facilities
Friend of the staff and willingness to go the extra mile to make you happy
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Great location, room. Breakfast buffet
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for cozy stay and shopping. Neighbors are clean and safe...
Stayed 3 nights in Sep 2024

10/10 Excellent

Fumikazu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful experience here, however I'd recommend upgrading their TVs as they do not offer any streaming ability so you can only watch local cable. Otherwise a great room, wonderful staff and great food/drinks. Would stay again for sure.
Stayed 1 night in Nov 2024

10/10 Excellent

yongseon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Dec 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.
Stayed 2 nights in Sep 2024

6/10 Okay

Jin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Understanding it was a during the new year holiday/ extremely busy- still waited a LONG time for any service. Will not be returning to this ritz. Should have stuck with the Four seasons
Stayed 3 nights in Dec 2024

10/10 Excellent

Shaw Jiun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best

Excellent
Stayed 1 night in Dec 2022

10/10 Excellent

Sidharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very big and comfortable. The staff went out of their way to help me with all my needs. The swimming pool and spa experience is heavenly. One of the best beds I’ve ever slept on. The view from the lobby and bar is breathtaking. This is an extraordinary hotel with amazing staff. I would like to especially thank Reika and a gentleman from Sri Lanka at the bar, who served us drinks and dinner. They are amazing people.
Stayed 3 nights in Nov 2022

10/10 Excellent

yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment.
Stayed 4 nights in Oct 2023

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay. Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special. Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient. For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay. We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed. Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.
Stayed 3 nights in Jun 2024

6/10 Okay

Cleo

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Ritz Tokyo/stayed for 9 nights August 2024. Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology. Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table. Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy) Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests Bistronomy Towers, service was excellent but food also average Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10. Ritz Singapore 10/10
Stayed 9 nights in Aug 2024

10/10 Excellent

Karim

Stayed 5 nights in Jun 2025

10/10 Excellent

Ya Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Tomomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Yoshinobu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Magdalena

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joao Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Qingxia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

KANAMU

Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025