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Shibuya Excel Hotel Tokyu

Photo gallery for Shibuya Excel Hotel Tokyu

Exterior
Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | View from room
Premium bedding, in-room safe, desk, blackout drapes
View from room
Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, desk, blackout drapes

Overview of Shibuya Excel Hotel Tokyu

VIP Access

Shibuya Excel Hotel Tokyu

3.5 star property

9.0/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available
Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043

Explore the area

  • Popular LocationShibuya Crossing3 min walk
  • Popular LocationTokyo Anime Center5 min walk
  • Popular LocationYoyogi Park19 min walk
  • AirportTokyo (HND-Haneda)17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Tokyo

In the entertainment district, Shibuya Excel Hotel Tokyu is in Shibuya, a neighborhood in Tokyo with great airport proximity. Shibuya Crossing and Tokyo Tower are notable landmarks, and travelers looking to shop may want to visit Toyosu Market. Looking to enjoy an event or a game? See what's going on at Tokyo National Olympic Stadium or Tokyo Dome. Guests love the hotel's convenience to public transportation: Shibuya Station is just steps away.

What's nearby

  • Shibuya Crossing - 3 min walk
  • Tokyo Anime Center - 5 min walk
  • Shibuya Hikarie - 7 min walk
  • NHK Hall - 13 min walk
  • Yoyogi Park - 19 min walk

Getting around

  • Shibuya Station - 2 min walk
  • Shinsen Station - 8 min walk
  • Narita Intl. Airport (NRT) - 53 min drive

About this property

Shibuya Excel Hotel Tokyu

3.5-star hotel located in Shibuya
Located close to Shibuya Crossing, Shibuya Excel Hotel Tokyu provides a roundtrip airport shuttle, a coffee shop/cafe, and dry cleaning/laundry services. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also enjoy the following perks during your stay:
  • Continental breakfast (surcharge), self parking (surcharge), and luggage storage
  • A porter/bellhop, a vending machine, and concierge services
  • A front desk safe, multilingual staff, and a 24-hour front desk
  • Guest reviews say great things the helpful staff, proximity to the airport, and first-rate property condition
Room features
All 408 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and bidets
  • 32-inch HDTVs with digital channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 3000 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 3388 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Conference space (108 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • Digital channels
  • Pay movies

Food and drink

  • Refrigerator

More

  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

Policies

Check-in

Check-in from 2 PM - midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
A scheduled power outage will take place on January 16, 2023, from 1:30-5:30 AM. Water outage will take place from 1:30-3:30 AM.

Renovations and closures

The property will be renovating from January 16 2023 to January 16 2023 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: JPY 3388 per person (approximately)
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

Is Shibuya Excel Hotel Tokyu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on Dec 23, 2022 start from P 13,170.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shibuya Excel Hotel Tokyu?

Self parking is available for JPY 3000 per night.

What time is check-in at Shibuya Excel Hotel Tokyu?

Check-in is from 2 PM - midnight.

What time is check-out at Shibuya Excel Hotel Tokyu?

Check-out is at 11 AM.

Does Shibuya Excel Hotel Tokyu provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 3200 per person applies.

Where is Shibuya Excel Hotel Tokyu located?

Located in Shibuya, this hotel is 0.2 mi (0.3 km) from Shibuya Crossing and within 3 mi (5 km) of Tokyo National Olympic Stadium and Tokyo Tower. Tokyo Imperial Palace and Tokyo Dome are also within 6 mi (10 km). Shibuya Station is only a 2-minute walk and Shinsen Station is 8 minutes.

Can I cancel my reservation for free at Shibuya Excel Hotel Tokyu and receive a full refund?

Yes, Shibuya Excel Hotel Tokyu offers free cancellation on select room rates, because flexibility matters! Please refer to Shibuya Excel Hotel Tokyu cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1003 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 272 out of 1003 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 58 out of 1003 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 20 out of 1003 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 16 out of 1003 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Excellent

Yoshio, Boston
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located (adjacent to major terminal).

10/10 Excellent

Juan
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Our room was so spacious and we had a comfortable stay!

10/10 Excellent

Shaira
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a room with a view that we wanted to celebrate our honeymoon, we really appreciated it! It was nice to learn that Tokyu hotels use a thin wall lining and take many other measures to be environmentally conscious. The woman at the front desk, I wish I could remember her name, was super helpful and made us feel welcome. It was also helpful that there was another woman worker that could speak English. This makes 2 Tokyu hotels that we've stayed at, can't wait for the next trip!
Stayed 1 night in Nov 2022

10/10 Excellent

Charles
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here over the Halloween weekend. They were able to upgrade me to a room overlooking the famous Scramble Crossing and the view was amazing from the 24th floor. Hotel is right in the heart of central Tokyo and only a minute's walk from Shibuya Station. Overall, highly recommended if staying Shibuya.

10/10 Excellent

Aaron
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been back to Excel Tokyu after 2 years post covid. This hotel is still very popular with both locals and tourists. Room & Cleanliness: 5/5 - We took the Shibuya crossing view room, and the view is spectacular as always. More lights now, more color, and more life; specifically more locals than noisy tourists. The hotel has taken a lot of effort to ensure cleanliness and sanitize room everyday. We enjoyed our stay as the room was clean and spacious, with the necessary amenities made easily available. Enjoyed the fact that the lifts allowed people to view outside at the Shibuya Crossing. One area which could be better is the toilets which a refurbishment could be better. Amenities: 5/5 - Hotel has gone eco sustainable, so anticipate full bottled shampoo & bodywash instead of the travel sized ones. Nonetheless, still boasts good quality which easily washes away my styling hair wax (important). Toothbrushes and toothpaste is available with the basis stuff like comb, shaver, etc. Didn’t try to ask for bath salts this round, but should be still available considering the standards of the hotel. Check in & Hospitality: 5/5 - Process of checking in was smooth and already prepared ahead of our arrival. Staff was ready to meet our needs for check out, especially the concierge that helped with our bags and shopping. During our stay, they constantly checked with us if there’s anything required to help us with. Location: 5/5 - More than anything, the location is exceptionally fant

10/10 Excellent

jeremy
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right next to the famous shibuya scramble square. Very nice hotel, staff and surrounding area. Easily accessible train station to ge to anywhere in tokyo. Definetly recommend for anyone traveling to shibuya area!

10/10 Excellent

Richard, San Marino
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unbeatable! Very efficient and friendly staff. Will stay here again next time I'm in Tokyo.
Stayed 4 nights in Oct 2022

8/10 Good

Stephen, Redmond
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very convenient location. There are so many shoppings around the hotel!
Stayed 2 nights in Oct 2022

10/10 Excellent

eustachio
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center of the action. Shibuya area is perfect if you look for restaurants and shops.
Stayed 6 nights in Oct 2022

10/10 Excellent

Collin
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway and downtown as well as great view of Shibuya Crossing
Stayed 6 nights in Oct 2022