South West Division Hotels

"The laundry service was top notch and done with care and delivered at the promised time. We felt the cleanliness of the room went downhill towards the end of our 8 days stay. Hotel room floor was not vacuumed, bath towels left folded on the bed rather than hung up towards end of our stay which felt disappointing. But overall, we had a great time at this hotel! "

"The breakfast was great, lots of things to eat. Ideal for all ages, i recommend."

"Breakfast was excellent, you could order off a menu & there was a wide variety of items on a buffet spread you could also enjoy. Staff was excellent. "

"I requested for my room to be cleaned every other day to remove trash and replace towels. The hotel obliged and all went well. The staff has been excellent. The hotel is very busy because of the great location. Front desk staff Reva was extremely pleasant and helpful. The concierge team, especially Raman and Rajah are excellent!"

"We stayed one night here on a layover instead of sleeping in the airport. It is extremely convenient for airport and Jewel access. It was a large room and a comfortable stay. You do hear plane noise, but hard not to when you are located adjacent to the terminal."

"Excellent stay, from the staff to the spa everything was brilliant!"

"Room ok but furniture is pretty old. Breakfast ok but nothing fancy"

"Location = 5 Cleanliness = 5 Amenities = 5 Breakfast = 5 Close to Transit = 5 Staff = 5"

"Hotel is ideally located at the Jewel shopping centre which is at the Changhi airport. We were delighted the ease of arriving off our long flight. The check in was slow as only one member of staff who does that, but we were patient and eventually got key. I encountered two major issues that evening. Firstly the air conditioning in my room did not work. It was 27C and rising. Problems happen, and the real issue was this hotel runs on too little staff, so the front desk is always busy checking people in, and it took 4 visits to the front desk at night to generate any action. It became clear that the in room controls did not control the AC, and central; settings could in theory override the room settings. So long did the apathy and non conclusive action continue. My son was already asleep when it was concluded moving room was the best solution, and I had to ask twice for assistance, given we were unpacked, my son was asleep in the dark. In the morning it was as if the above had never happen, I got no flexibility or help from the team, leave aside the time wasted when I had wanted to quietly work, chasing them around the night before. "