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"Friendly and helpful staff"

"Great hotel. It was very clean and comfortable. The service was great. The location is great too. It was just s few minute walk from Mirabell Palace and about an 8 min walk from the train station. "

"Great hotel with very helpful and friendly staff. Lobby and rooms are very comfortable and cozy."

"It was only one night, it was a very comfortable and cleanliness place. I felt so much at home. I wish to stay loner."

"This is a great place to stay. It’s a simple place and not a luxury hotel by any means; however, it’s clean and the staff is friendly and helpful. The breakfast room is small and they provide you with an option of two breakfast times (0700-0830 and 0830-1000). The underground parking is a bit tight; however we didn’t have any issues and we had a relatively large rental car by European standards. Unlike most hotels in Europe, the AC is central and works quite well. In order to conserve energy all the lights in public places are on a sensor. For example, the lights in the garage and hallways will turn off after a few minutes if they don’t detect any movement. It’s pretty well located from places like Mozart Platz and Mirabelle Palace (a 10-15 minute drive from each location). If my family and I ever make it back to Salzburg we’ll definitely try to stay here again. It was overall a pleasant stay."

"Six+ stars!!! Cocoon hotel and front desk & dining staff are just wonderful !! The decor is organic boutique on point and aesthetically pleasing !! Love love love the organic theming and all the beautiful plants and terrariums throughout. We always looked forward to and enjoyed the walk from the elevator to our room & vis versa with the peaceful sounds of nature (opps, spoiler alert and if you are a fan of “Severance” def pulling some Sererance vibes, haha in a good way, maybe it’s just me ). Breakfast is amazing full stop; hands down best of our journey; lots of proteins and lighter on the danishes that’s a plus for me and the “Chia parfait” soo delicious! Coffee bar too!! Anyways, fantastically close to the train station making travel easy huge bonus. And if it’s raining they have umbrellas to borrow. Checked all the boxes and then some!! Please open one in the US. "

"Easy check-in and the room itself was great. I was impressed with the breakfast and the views were amazing."

"How a hotel should be run . A excellent team. Dieter on front of house is a diamond. But all the staff are very helpful."

"Although there's no reception, the check in and check out was seamless and the guests is taken care of through communication via the messages. The nearest Billa supermarket was a plus and the bus stop just infront of the property. Aircon was not really cooling. Too bad for the scorching heat of Salzburg in July during our stay"