Hotels near Shopping Areas in Riviera Maya, Mexico

"Good"

"The proximity to xcaret is great and the buffet is okay. We were told dinner reservations were made every morning for that night. This was incorrect by the time we were sick of the buffet and ready to make dinner reservations they were pretty much all booked up. A lot of guests we spoke with had similar problems with the dinner reservations. Our backup plan, the pizza place was closed during it's open hours on two of the nights we tried. The maps on property are hard to read and it's easy to get turned around definitely not enough signage to help navigate."

"Rooms were clean, mini bar was stocked daily, staff was friendly, food was good lots of options. Brazilian and Japanese restaurants were sooo good! Drinks were meh. Main pool bars could have used two bar tenders "

"This was our second stay at Barcelo Maya Palace. We love having so many options and being able to play at each of the resort's pools, water slide parks, and beaches. The resort's location is also so nice and close to the Xplor and Xel-ha parks. One disappointment this visit was we weren't able to get a reservation at the teppanyaki restaurant, even thought we inquired when we were checking in."

"This was a great vacation for my family (two teen boys), everyone had a great time. Because we booked through Expedia, we had access to two other resorts, and tried all the buffets and the other pools. The beach is accessible through the other two resorts (Tulum and Akamai), and the beach was okay (it’s kind of rocky) so bring water shoes if you are beach people. Staff was friendly and very helpful, and tried to make our stay comfortable and enjoyable. Pool policies that we personally loved: You cannot place towels in the morning on chairs by the pool and leave them there, which for that policy alone, I would book again. It’s so frustrating to see towels on chairs all day when people aren’t in them and other people could be enjoying spaces by the pool. This was a great policy and I hope more places adopt it. My biggest suggestion was maybe more pool party music, there was a foam party one day and had some great music, so more fun music at the pool, but pretty minor in the scheme of things. Overall, this was a great hotel and we would go back again."

"Loved the food, came here for the second time. Restaurant wait times took up to 40 minutes, but worth the wait. Excellent cocktails, espresso martinis and whiskey sours. Overall an excellent authentic Mexican experience "

"Wonderful experience at this resort. First time in Mexico and I'm so glad we chose this property. Food was all amazing, lots to pick from. Very clean. Staff were friendly and accommodating. I loved being able to go snorkeling right off the beach. "

"Staff was extremely accommodating - plenty to do for the kids - excellent pools and access to other resorts on property"

""The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience.""