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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Exterior
Rooftop terrace
Living area
Property entrance
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Room service
  • Breakfast available
  • 24/7 front desk
The current price is P3,536
P4,433 total
includes taxes & fees
Sep 16 - Sep 17

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Day bed
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Blackout drapes/curtains
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Day bed
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Down duvet
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Blackout drapes/curtains
Down duvet
Rainfall showerhead
Hair dryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Located near the beach, The Palm at Playa is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours and skydiving in the area.
Visit our Playa del Carmen travel guideOpens in a new window
Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), an area shuttle, and a banquet hall
  • Tour/ticket assistance, a 24-hour front desk, and beach towels
  • Luggage storage
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at The Palm at Playa?

As of Aug 18, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Sep 16, 2025 start from P 3,535.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 469 out of 1028 reviews
Rating 8 - Good. 249 out of 1028 reviews
Rating 6 - Okay. 151 out of 1028 reviews
Rating 4 - Poor. 77 out of 1028 reviews
Rating 2 - Terrible. 82 out of 1028 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located and it has parking
Stayed 3 nights in Jul 2025

10/10 Excellent

Aleyssa

The atmosphere , includes free parking and beautiful palm trees
Stayed 3 nights in Jun 2025

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

4/10 Poor

Brenda

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Stayed 1 night in Jul 2025

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

6/10 Okay

ROBERTO

Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yamila

Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
Stayed 5 nights in Apr 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 9 nights in Apr 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with comfortable bed and sofa area close to everything.
Stayed 2 nights in Apr 2025

10/10 Excellent

Livia

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

amedeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatifull stracture
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025

6/10 Okay

Silvia

Liked: Cleanliness
Its is near everyrhing has a great location
Stayed 8 nights in Jan 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooftop bar, restaurant , pool
Stayed 14 nights in Feb 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

6/10 Okay

Yeni

,
Stayed 3 nights in May 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
Stayed 3 nights in Feb 2025

4/10 Poor

Naela

Liked: Cleanliness, staff & service
Disliked: Amenities
I expected hotel to be nicer..rooms are not what the pictures show. It’s older and no iron or blow dryer in rooms, towels were old, no wash towels.Toilet was clogged when we got there already but was fixed quickly. FYI ..The shower has no door/privacy. No comforters only a flat sheet to cover yourself. The only thing that I like was cold ac, the rooftop pool, bartenders were nice and that is close to 5ta ave but I wouldn’t stay there again. Oh and the parking garage is horrible not enough space to move your vehicle around to be able to park.
Stayed 4 nights in Jul 2025