The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Where to?

Dates

November 2025

17

December 2025

The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location.

VIP Access

Very good

Popular amenities

Hot Tub
Bar
Room service
Breakfast available
24/7 front desk

P4,701 total

includes taxes & fees

Dec 6 - Dec 7

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Room options

Check availability for these dates

Tonight

Nov 17 - Nov 18

Tomorrow

Nov 18 - Nov 19

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Very good

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Down duvet

Ceiling fan

Rainfall showerhead

Hair dryer

25 sq m
Sleeps 2
1 King Bed

Loft

Good

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Separate bedroom

Down duvet

60 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room

Good

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Individually furnished

Air conditioning

Smart TV

Down duvet

Day bed

60 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Separate bedroom

Day bed

Ceiling fan

Down duvet

80 sq m
1 bedroom
Sleeps 2
1 King Bed

Standard Double Room

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Down duvet

Ceiling fan

Rainfall showerhead

Hair dryer

25 sq m
Sleeps 4
2 Double Beds

Deluxe Double Room

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Down duvet

Ceiling fan

Rainfall showerhead

Hair dryer

Sleeps 4
2 Queen Beds

Family Room

Highlights

Individually furnished

Air conditioning

Smart TV

Blackout drapes/curtains

Down duvet

Ceiling fan

Rainfall showerhead

Hair dryer

Sleeps 6
2 Double Beds and 1 King Bed

About the neighborhood

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Central Square - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Mamitas Beach - 11 min walk - 1.0 km
Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

‪Mercado 174 - ‬1 min walk
‪Don Mario Steak and Pasta House - ‬1 min walk
‪Renzo's Pizza - ‬1 min walk
‪La Cazota Grill - ‬1 min walk
‪El Templo - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida

Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.

Other perks at this hotel include:

An outdoor pool along with sun loungers and pool umbrellas
Local cuisine breakfast (surcharge), an area shuttle, and tour/ticket assistance
Beach towels, a banquet hall, and a 24-hour front desk
Luggage storage
Guest reviews say great things the pool, helpful staff, and location

Room features

All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.

Extra amenities include:

Rainfall showers, free toiletries, and hair dryers
40-inch Smart TVs with cable channels
Ceiling fans, daily housekeeping, and phones

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Parking included
Free WiFi

P9,398 total

includes taxes & fees

Nov 18 - Nov 19

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Area shuttle (surcharge)
Ferry terminal shuttle (surcharge)

Food and drink

Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
A bar/lounge
A poolside bar

Restaurants on site

Rooftop

Things to do

Hot tub
Outdoor pool

Family friendly

Outdoor pool

Conveniences

24-hour front desk
Luggage storage

Guest services

Housekeeping (daily)
Tour and ticket assistance

Outdoors

Beach towels
Garden
Pool loungers
Pool umbrellas
Rooftop terrace

Accessibility

No elevator

More

3 buildings
3 floors
Banquet hall
Built in 2012
Designated smoking areas
Mosquito nets

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Entertainment

40-inch smart TV with cable channels

Food and drink

Limited room service

More

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Pool access available from 8:00 AM to 9:00 PM

Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa

Palm Playa

Playa Palm

The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Palm Playa Hotel Playa del Carmen

Palm Playa Hotel

Palm Playa Playa del Carmen

The Palm at Playa Hotel

The Palm at Playa Playa del Carmen

The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at The Palm at Playa?

As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Dec 6, 2025 start from P 3,749.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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The Palm at Playa Reviews

8.0

Very Good

8.0

Cleanliness

10

Location

8.2

Staff & service

8.0

Eco-friendliness

7.6

Property conditions & facilities

10/10 Excellent

Jeremy

Oct 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax

Stayed 1 night in Sep 2025

10/10 Excellent

James

Nov 3, 2025

Liked: Cleanliness

Very clean and spacious

Stayed 2 nights in Oct 2025

10/10 Excellent

Leticia

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)

Stayed 1 night in Oct 2025

2/10 Terrible

jonathon

Nov 2, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Hotel is nothing like the photos,run down ,needs alot of tlc.

Stayed 3 nights in Oct 2025

10/10 Excellent

kingsley

Oct 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪

Stayed 2 nights in Oct 2025

2/10 Terrible

Kevin

Nov 8, 2025

Water was hot for 2 min

Stayed 1 night in Nov 2025

6/10 Okay

Catherine

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.

Stayed 5 nights in Nov 2025

10/10 Excellent

Floyd

May 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great time at the roof top pool, close to everything.

Stayed 1 night in May 2025

10/10 Excellent

Michael

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, clean, close to 5th avenue steps away from the beach.

Stayed 4 nights in Feb 2025

6/10 Okay

ROBERTO

Jun 7, 2025

Liked: Cleanliness

Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.

Stayed 4 nights in Jun 2025

10/10 Excellent

CHRISTOPHER

May 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it

Stayed 5 nights in Apr 2025

4/10 Poor

Brenda

Jul 24, 2025

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.

Stayed 1 night in Jul 2025

8/10 Good

Eric

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was very convenient

Stayed 1 night in Mar 2025

8/10 Good

Priscilla

May 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

2min walk from beach

Stayed 3 nights in May 2025

10/10 Excellent

Thomas michael

Jun 16, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Very nice

Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.

Stayed 4 nights in Feb 2025

4/10 Poor

miriam

Aug 23, 2025

Liked: Staff & service

Disliked: Amenities

Not everything that they offered is available, they list it so you will book it and when you arrive they tell you they don’t have it.

Stayed 7 nights in Aug 2025

8/10 Good

Rafik

Jun 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .

Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Dec 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable w huge living room. Close to everything

Stayed 2 nights in Dec 2024

10/10 Excellent

Victor

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice garden and rooftop pool

Stayed 7 nights in Nov 2024

10/10 Excellent

Xavier

Dec 28, 2024

Liked: Staff & service, amenities, property conditions & facilities

The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.

Stayed 7 nights in Dec 2024

6/10 Okay

peter

Feb 16, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property lacks attention to live!!! Repairs required, modernisation

Stayed 11 nights in Jan 2025

10/10 Excellent

jomar

Oct 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 3 nights in Oct 2024

8/10 Good

charlotte

Apr 16, 2025

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.

Stayed 2 nights in Apr 2025