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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
The current price is P3,733
P4,681 total
includes taxes & fees
Nov 19 - Nov 20

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Down duvet
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Day bed
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Separate bedroom
Day bed
Ceiling fan
Down duvet
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Rainfall showerhead
Hair dryer
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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Holiday Inn Express & Suites Playa Del Carmen by IHG

Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,004 reviews
The price is P4,517
P5,630 total
includes taxes & fees
Dec 2 - Dec 3
Holiday Inn Express & Suites Playa Del Carmen by IHG
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk
  • ‪El Templo - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), an area shuttle, and tour/ticket assistance
  • Beach towels, a banquet hall, and a 24-hour front desk
  • Luggage storage
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

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9.0 out of 10, Wonderful, 1,010 reviews
The price is P7,535
P9,398 total
includes taxes & fees
Nov 19 - Nov 20
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at The Palm at Playa?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on Nov 19, 2025 start from P 3,732.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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Reviews

The Palm at Playa Reviews

8.0

Very Good

8.0

Cleanliness

10

Location

8.2

Staff & service

8.0

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 462 out of 1021 reviews
Rating 8 - Good. 247 out of 1021 reviews
Rating 6 - Okay. 151 out of 1021 reviews
Rating 4 - Poor. 76 out of 1021 reviews
Rating 2 - Terrible. 85 out of 1021 reviews

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness
Very clean and spacious
Stayed 2 nights in Oct 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Stayed 1 night in Oct 2025

8/10 Good

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Stayed 1 night in Sep 2025

2/10 Terrible

jonathon

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is nothing like the photos,run down ,needs alot of tlc.
Stayed 3 nights in Oct 2025

10/10 Excellent

kingsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪
Stayed 2 nights in Oct 2025

2/10 Terrible

Kevin

Water was hot for 2 min
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was closed early. Did not get to enjoy anything but the room.
Stayed 1 night in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located and it has parking
Stayed 3 nights in Jul 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, great eats, and entertainment. We were able to park our car rental in their lot and that was really convenient to access. The only thing the rooftop bar is a separate entity and there was slight miscommunication but they were able to rectify it without a problem.
Stayed 2 nights in Sep 2025

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: Excellent location to town and beach. Room was spacious and clean. Full kitchen with all you need to cook meals. Cons: our 10% off food was not honored, nor were our 2 free drinks that were included in our package. Some of the food at Breakfast were ice cold upon arrival. No lounge chairs at the pool..only 3 beds in the pool. Front desk did not communicate anything about the hotel, where to find things, amenities…had to ask for hairdryer and found out you need to put a deposit down. Not a big deal but could have been told up front instead of going back and forth from room to front desk.
Stayed 5 nights in Nov 2025

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is centrally located. Close to all the shops, nightlife and beach. The ac could be better for the rooms.
Stayed 8 nights in Jul 2025

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Everything went well. Check in was a breeze and parking below was a bonus Dj on the roof top pool area was perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Aleyssa

The atmosphere , includes free parking and beautiful palm trees
Stayed 3 nights in Jun 2025

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

10/10 Excellent

Perrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hidden Gem

Amazing room and rooftop. The hotel is in a great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

6/10 Okay

Elsa

Disliked: Staff & service
I think they have to work in Better cleaning especially in the room, some cool air in the lobby and waiting area the shampoo,body wash and conditioner has all the same things
Stayed 4 nights in Aug 2025

6/10 Okay

ROBERTO

Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Stayed 3 nights in Apr 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
Stayed 5 nights in Apr 2025

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Large, comfortable room that was quiet at night. Rooftop was very nice, a great place to hangout in the pool and get a margarita. Location was perfect right off 5th Ave.
Stayed 4 nights in Jun 2025

10/10 Excellent

Yamila

Liked: Cleanliness, amenities, property conditions & facilities
Room are huge with beautiful decoration.The location is a plus(less than one block from 5th ave) and staff friendly.We'll be back again for sure!
Stayed 3 nights in Jun 2025

4/10 Poor

Brenda

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Stayed 1 night in Jul 2025