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Hotel Playa Encantada

2.5 star property
Beaux Arts hotel with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is P2,759
P3,501 total
includes taxes & fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Private bathroom
Satellite channels
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
LED TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Private bathroom
Satellite channels
In-room safe
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Blackout drapes/curtains
Sofa bed - double
  • 150 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Blackout drapes/curtains
Sofa bed - double
  • 150 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Xcaret Eco Theme Park - 14 min drive - 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Doctorcito - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Compa - Birria Y Asadas - ‬3 min walk
  • ‪El Tapas Restaurante - ‬2 min walk
  • ‪Rebel Wings - ‬4 min walk

About this property

Hotel Playa Encantada

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Playa Encantada provides a terrace and a garden. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers
  • Buffet breakfast (surcharge), luggage storage, and concierge services
  • Tour/ticket assistance, a 24-hour front desk, and a front-desk safe
  • An elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Playa Encantada offer comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Sofa beds and cribs/infant beds (surcharge)
  • Bathrooms with showers
  • 32-inch LED TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 to 250 for adults and MXN 95 to 150 for children

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Crib (surcharge)
  • In-room sofa bed
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Sofa bed

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 195 to 250 for adults, and MXN 95 to 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Does Hotel Playa Encantada have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Hotel Playa Encantada?

As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Hotel Playa Encantada on Nov 15, 2025 start from P 2,759.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Playa Encantada pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Playa Encantada?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Playa Encantada?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Playa Encantada located?

Located in Downtown Playa del Carmen, this hotel is within a 15-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km).

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Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 229 reviews
Rating 8 - Good. 70 out of 229 reviews
Rating 6 - Okay. 27 out of 229 reviews
Rating 4 - Poor. 7 out of 229 reviews
Rating 2 - Terrible. 5 out of 229 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

??

Great hospitality and location. Mucho gracias!
Stayed 3 nights in May 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy this hotels for all the right reasons! Thanks for having us!
Stayed 4 nights in Feb 2025

6/10 Okay

Irene

Liked: Staff & service
Very good location, close to downtown without the noise. Lovely older pool.
Stayed 8 nights in Feb 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 3 nights in Mar 2024

8/10 Good

Oscar Treviño

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxis and Food Store around the corner
Stayed 1 night in Jul 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun!
Stayed 28 nights in Jan 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price.
Stayed 1 night in Jan 2024

6/10 Okay

Jorge

Need more fixed hotel
Stayed 1 night in Jun 2024

4/10 Poor

Kathy

Disliked: Staff & service, property conditions & facilities
The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell med god service. Noe utdatert, men fornøyd med oppholdet.
Stayed 1 night in Apr 2024

4/10 Poor

Bella

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart.
Stayed 4 nights in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service
There was no hot water this time. Other times there was so am not sure what that was about. Convienient location right next to the bus depot
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Habia tiendas cercanas, restaurantes etc
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente atención
Stayed 2 nights in Sep 2025

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommended this hotel. Close everything and easy to move to other city. The staff was always helping. Clean and the pool was very nice, specially for the family.
Stayed 5 nights in Aug 2025

6/10 Okay

Koichi

Liked: Cleanliness, staff & service
Shower water volume is low.
Stayed 1 night in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Un hotel muy lindo, cerca del ado y con opciones de comida
Stayed 1 night in Jul 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Recommended food spots for us
Stayed 2 nights in Jun 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien localizada, en la esquina de ADO y caminando a unas cuadras de la quinta avenida
Stayed 1 night in Jun 2025

8/10 Good

Suarly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general muy buena, está bien para dormir,
Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q
Stayed 10 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Trabajadores muy serviciales y amables
Stayed 3 nights in May 2025

4/10 Poor

Oliver

Disliked: Amenities
Hotel algo viejo, muy sencillo y basico
Stayed 3 nights in May 2025

8/10 Good

Héctor Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Estuvo bien la estancia solo el único detalle que en una habitación encontramos chinches en la pared lo reportamos y la chica de recepción muy amable nos soluciono cambiandonos de habitacion me consta que al día siguiente fumigaron en general todo bien
Stayed 1 night in Mar 2025