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Maya del Carmen

2.5 star property
Hotel with free parking, 7-minute walk to Playa del Carmen Main Beach

Choose dates to view prices

Located in central Playa del Carmen, Hotel Maya del Carmen offers a quiet escape with a garden and sunny terrace. Families love the outdoor pool with a children's section. WiFi is available in common areas. The staff consistently earns praise for their attentive service.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Amaite

In-room safe, individually decorated, blackout drapes

Amaite

Highlights

Balcony
Yard
Separate dining area
Individually decorated
Air conditioning
Refrigerator
TV
Ceiling fan
Yard
Balcony
Separate dining area
Individually decorated
Air conditioning
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hatsa-Ha

In-room safe, individually decorated, blackout drapes

Hatsa-Ha

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Yard
Separate dining area
Individually decorated
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
TV
Yard
Balcony
Separate dining area
Individually decorated
Air conditioning
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, individually decorated, blackout drapes

Habuc

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Yard
Separate dining area
Individually decorated
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
TV
Yard
Balcony
Separate dining area
Individually decorated
Air conditioning
Blackout drapes/curtains
  • 57 sq m
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

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About the neighborhood

Map
Avenida 10 Esq. Calle 40, Playa del Carmen, ROO, 77720

What's nearby

  • Quinta Avenida - 6 min walk - 0.6 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 8 min drive - 2.5 km
  • Xcaret Eco Theme Park - 16 min drive - 11.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Tacos El Cuñao - ‬2 min walk
  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪De Local - ‬1 min walk

About this property

Maya del Carmen

Hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Main Beach, Maya del Carmen provides an airport shuttle, a terrace, and a garden. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and luggage storage
  • Smoke-free premises, barbecue grills, and multilingual staff
Room features
All guestrooms are individually decorated, and include comforts such as air conditioning and separate dining areas, as well as thoughtful touches like safes.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 24-inch TVs with cable channels
  • Private yards, separate dining areas, and ceiling fans

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  • Pet friendly
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  • Air conditioning
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property caters to LGBTQ+ guests
Pool access available from 9 AM to 9 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Maya del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–9 PM.

Is Maya del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Maya del Carmen?

Self parking is free at this property.

What time is check-in at Maya del Carmen?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Maya del Carmen?

Check-out is at 11 AM. Late check-out is available for USD 10 (subject to availability).

Does Maya del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Maya del Carmen located?

Located in Zazil-ha, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Maya del Carmen Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 265 reviews
Rating 8 - Good. 92 out of 265 reviews
Rating 6 - Okay. 59 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 24 out of 265 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Stayed 9 nights in Jun 2022

6/10 Okay

Vickiana

Disliked: Property conditions & facilities
The property was located just a few steps from all shopping and dining so that was great. The property on the other hand needs some repairs, for example the paint was chipping in the bathroom, the drain cover in the shower wasn’t screwed in and that’s just to name a few. But you get what you pay for so you just want a place to lay your head at during your trip this place is good for you since it’s far from luxury.
Stayed 5 nights in Apr 2022

8/10 Good

Noel

Liked: Cleanliness, staff & service
Very nice front desk staff. Largfe parking lot is secure and attached to the property. One block to the action on 5th Ave. Quality about what you would expect for a place that offers very inexpensive options. Large room and terrace.
Stayed 1 night in Mar 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Mayan hotel close to everything

Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Stayed 23 nights in Feb 2022

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Stayed 3 nights in Feb 2022

2/10 Terrible

Harley

Disliked: Cleanliness, staff & service, property conditions & facilities
Ojalá fumiguen las habitaciones. Está lleno de moscos
Stayed 1 night in Jan 2022

10/10 Excellent

Leski

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno
Stayed 1 night in Jan 2022

10/10 Excellent

J.Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente lugar muy tranquilo
Stayed 4 nights in Jan 2022

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar

Horrible! No lo recomiendo Pésima atención, no tenían servicio de pago con tarjeta en ningún día, había cucarachas, el sanitario no servía nos tocaba ir a otro baño en restaurante, nunca vayan!
Stayed 1 night in Jan 2022

10/10 Excellent

Mayra J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado!

El hotel es sencillo pero muy bonito, las habitaciones son muy amplias, le hace falta un poco de mantenimiento por los pasillos pero en general todo muy bien
Stayed 5 nights in Dec 2021

10/10 Excellent

LILIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Stayed 2 nights in Nov 2021

8/10 Good

Tatiane

Liked: Cleanliness, staff & service
Sem água quente é cobertor. Ótimo atendimento do Dani.
Stayed 2 nights in Nov 2021

10/10 Excellent

LENIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención. Solo la caja fuerte deben de cambiarla porque se habré con cualquier llave. cambiar las luces del comedor. Y oner jabonera en las duchas ya que no hay donde asentar el jabón. Todo lo demás está súper bueno el hotel. Relación calidad precio y macnifica ubicación. Definitivo será nuestra primera opción para viajar a ese destino.
Stayed 4 nights in Oct 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
El estacionamiento del hotel es insuficiente para el numero de cuartos. La segunda cama estaba fatal y el aire acondicionado daba de lleno en la cama principal. El encargado al llegar contestaba como si estuviera de malas. No fue agradable en general.
Stayed 1 night in Oct 2021

8/10 Good

Edgar Aarón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente sus instalaciones, alberca limpia, habitaciones grandes
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
Stayed 1 night in Jun 2021

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En terminos generales estuvo bien la estadia, el lugar es tranquilo para disfrutar tranquilo
Stayed 2 nights in May 2021

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
No me gusto abrir la puerta del porton para estacionar el coche
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento muy bien La habitación amplia, buena ubicación
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super placentero

fue muy placentera , la atencio del recepcionista david fue excelente siempre muy atento, super recomendado.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones viejas y en mal estado, las almohadas y las sábanas huelen a humedad en exceso y están sucias, las instalaciones están en malas condiciones incluso 1 noche me quede sin agua. Y el personal simplemente no resuelve nada.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

A little pricy

Pros: location, pool area, feeling of seclusion inside property, quiet at night, excellent service at desk. Cons: hard bed, rooms could be updated Would start again
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice spot

Stayed for a few days in February and would stay again. Place is older, but the courtyard/pool area is great. Right in town, but feels secluded. Great service by the man who checked me in.
Stayed 1 night in Feb 2021

6/10 Okay

ERIKA

Disliked: Cleanliness, property conditions & facilities, room comfort

que pena que haya decaído el lugar

la habitación le faltaba mantenimiento, lo reportamos e hicieron caso omiso, anteriormente me había hospedado aquí mismo y el servicio y habitaciones estaban en mejor estado
Stayed 2 nights in Feb 2021