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Hotel El Faisan y El Venado

3.0 star property
Travelers find a peaceful retreat with poolside relaxation and restaurant dining in Playa del Carmen, where the 24-hour front desk ensures smooth arrivals

Choose dates to view prices

Hotel El Faisan y El Venado in central Playa del Carmen offers a calm retreat with an outdoor pool and on-site restaurant. Guests enjoy in-room WiFi, free self-parking, and 24/7 front desk service.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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About this property

Hotel El Faisan y El Venado

  • Hotel near Playa del Carmen Main Beach
  • Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Hotel El Faisan y El Venado provides amenities like a restaurant. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self parking
    • A 24-hour front desk and smoke-free premises
  • Room features
  • All guestrooms at Hotel El Faisan y El Venado offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and minibars.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and shampoo
    • 21-inch TVs with satellite channels

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 24

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit

We should mention

This property does not have elevators
There is limited hot water on site
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel El Faisan y El Venado have a pool?

Yes, this property has an outdoor pool.

Is Hotel El Faisan y El Venado pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Faisan y El Venado?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel El Faisan y El Venado?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel El Faisan y El Venado located?

Located in Playa del Carmen Centro, this hotel is within a 15-minute walk of Calle 12, Playa del Carmen Main Beach, and Quinta Avenida. Mercado Playa del Carmen and Founders Park are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

5.6

6.8

Cleanliness

6.0

Amenities

6.0

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 5 out of 12 reviews

Reviews

Verified

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed since i arrived I hope yo refund me
Stayed 4 nights in Jul 2020
Verified

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal ise la reservacion y el hotel cerrado y nunca m notificaron y fue perdida de tiempo y dinero
Stayed 1 night in Jun 2020
Verified

6/10 Okay

Moises

Liked: Cleanliness, staff & service
Disliked: Room comfort
El hotel está en muy buena ubicación..tiene estacionamiento una alberca bonita..el cuarto bien...lo que no están cómodos son las camas muy incómodas..el internet no sirve y los controles de la t.v pésimos..deberían de mejorarlos...el personal muy amable..gracias
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No ir jamas

Mal servicio de parte de un argentino el cual nada amable
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adecuado

Buen lugar, el precio se adecua al servicio que te brindan
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2021
Verified

8/10 Good

rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Llegamos al hotel y estaba cerrado.

Stayed 1 night in Jul 2020
Verified

8/10 Good

ste

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020