Does Anah Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Anah Suites pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 25 per pet, per week.

How much is parking at Anah Suites?

Self parking is free at this property.

What time is check-in at Anah Suites?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

Does Anah Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Where is Anah Suites located?

This family-friendly Playa del Carmen hotel is located near the airport, within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Anah Suites Reviews, Deals & Photos 2025

10/10 Excellent

Ana Maria

Dec 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Clean and excellent location.

4/10 Poor

Afif

Dec 20, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Good location however the toliets were broken they did fix it, shower head had limited water. The clean up team should properly sanitize the place and disinfect it. They wanted $25 usd to change towels, $60 to change the bed sheets. Very stingy with toliet paper, no dishwashing soap, no paper towel.

Stayed 4 nights in Dec 2024

10/10 Excellent

JOEL

Jul 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

everything was good

Stayed 1 night in Jul 2023

8/10 Good

Brian

May 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern building

Clean modern suite, with excellent linens and bed. Only complaint was no drinking water on arrival in the evening. Needed a fridge too, Playa is very warm.

Stayed 4 nights in May 2024

2/10 Terrible

Steven

Dec 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

The description was a lie

The apartment was advertised as "individually furnished" and had no furniture at all other than the bed. It was also represented to have a safe, and it did not.

Stayed 5 nights in Nov 2024

10/10 Excellent

Piera

Jun 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Violeta was very helpful. Our in room safe didn’t work when we arrived. She sent someone right away and got it fixed for us.

Stayed 4 nights in Jun 2023

6/10 Okay

Viveca

Jul 31, 2022

Liked: Cleanliness, property conditions & facilities

Beautiful accommodation with ghost like service. Benefits like 50 percent off of transport, late check out I had to either fight for or they said it was not available. Internet is terrible, building has no soul. The actual suite is lovely. But if you require any service, you are on your own.

Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveler

Feb 24, 2024

Liked: Cleanliness, staff & service

Hard to find the place but the location is good

Beware that the address is wrong on Google maps. It took 30 minutes to find this place. Location is great, room was very large and spacious. Had a safe and lots of towels. Cost was very cheap for the night. The place is very noisy, the bathroom door to outside had a crack so we could hear all the street noises. Only one roll of toilet paper in the washroom, other washroom didn’t have any. Overall this place is very basic but the price is good. There was a pool but we didn’t get time to use it. There is staff at the front desk which was helpful. I’m glad I only stayed on quick night here.

Stayed 1 night in Feb 2024

6/10 Okay

Jacinthe

Aug 14, 2024

Liked: Cleanliness, staff & service

Although the condo unit (204 and 204B) looks nice and is a very good size, it’s located facing the street (Avenida 20) and therefore is a very noisy unit. That avenue is quite busy and loud vehicles pass on it constantly (especially since the building is located next to the ADO bus station). I do not recommend that unit if you want a relaxing night and if you are not a deep sleeper. The door lock inside the condo does not lock the door so use the key to lock the deadlock from the inside if you want to lock the door at night. Other units in the building are rented to longer term tenants and there is always a person at the front desk to manage the ins and outs of the building. No unregistered visitors permitted after 10pm which is great. Coffee pot was broken. Floors were very dirty (porous tile is hard to clean) so keep your shoes or flip flops on. No AC in the bathroom of unit 204B because the shower has a shuttered window with no glass. We had to buy or own garbage bags, dish soap and toilet paper as it is more of an airbnb unit. Missing a few kitchen items that would be very useful such as a can opener and toaster.

Stayed 12 nights in Jul 2024

8/10 Good

Natasa

Jan 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We were placed in a connecting room of an apartment. There was a door in the room that seperated us from our neighbors which was so uncomfortable and awkward. The walls are so thin we heard all of their conversations. The hotel does not provide basic essentials such as a blow dryer, in room safe, cups, and toilet paper which you have to get on your own. The water pressure of the toilet is weak and lets you flush once every 30min or so. The property does not give you anything for your money except a bed to sleep in. I find that cheaper motels/ hotels worldwide offer more than this hotel when it comes to the basics. All types of cleaning services including clean towels, and sheets are extra so if you're staying 5/7 days it's not worth it to stay here. You can get a little more for your money by staying somewhere else. Overall it was an ok experience this was our first time not doing all inclusive and would not come back to this particular property. The good thing about the hotel is that it is not too far from 5th Ave. The rooftop pool is nice with a good view, and they keep the grounds clean. Also the staff is very nice :) Bare in mind they do not take credit card deposits but ask for 300USD cash on arrival, this makes it inconvenient for converting back and forth if you do not live in the US.

Stayed 5 nights in Jan 2024

6/10 Okay

Richard

Jan 29, 2023

Disliked: Cleanliness, property conditions & facilities

Toilet issues and bugs

It started off bad… I arranged with Jose the point of contact for my stay to modify my with me arriving to later. I did ask for any adjustment to the prepaid reservation. After I explained to Jose that I wanted him to know I would be coming, but later by two days. He told me, alright but I needed to inform Hotel.com. When I told it was already changed at the property with Jose. Hotel.com with a very thick Indian accent insisting I needed to allow the “normal process” to work to get a refund. I shared I wasn’t trying to get an adjustment, he added I need to put a $350.00 charge on the card we have on file. He wasn’t understanding me, but made plain I get my money back. I challenged his thoughts of charging me 350.00 to get back $230.00 back. He went on to say this is the normal process I would get my $350 waved. 48 hours late I received a email stating I would lose the $580.00, sorry. The property has issue with there two stage toilets. The toilet plugged/stopped up for 12 hours with crap. After It was cleared the weak flush power restored; worked for liquid and small amounts toilet paper. I told Jose I would use the public toilet on the 6 floor. My room was 101. I kept discovering small ants in all parts of the unit, but the bed was a regular spot. I was just killing them until I discovered bites on me. I sent videos to Jose of a couple ants on the bed. He dispatch a woman from housekeeping with a can of Raid. She sprayed around the edges of the bed left The can

Stayed 6 nights in Jan 2023

2/10 Terrible

Julio

Sep 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

La habitación se siente sucia al ingresar, te hacen firmar responsivas pero ellos no se hacen responsables de nada, tardan en contestar llamadas o mensajes, el hotel no te apoya en nada si necesitas algo referente a la habitación ya que solo lo puede hacer el dueño de ella, la piscina está fea, las áreas comunes se sientes viejas y sucias, nada que ver con las fotos. En general no recomiendo por el precio y el servicio que ofrecen, por el precio que pague había muchas opciones más frente al mar y más accesibles.

Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Greattttttt

Stayed 2 nights in Aug 2025

10/10 Excellent

Ospa

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Le concierge Eric a été d'une grande aide, nous avons qu'il soit disponible.

Stayed 4 nights in Apr 2025

10/10 Excellent

Claudia

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Todo perfecto muchas gracias

Stayed 2 nights in Apr 2025

10/10 Excellent

Juan Jose

Apr 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Todo excelente

Stayed 4 nights in Apr 2025

10/10 Excellent

Anniko Cristina

Apr 12, 2025

Liked: Cleanliness

Todo bien

Stayed 1 night in Apr 2025

4/10 Poor

romain

Apr 7, 2025

Disliked: Cleanliness, staff & service, amenities

The room wasn't at all like the pictures and had the minimal equipment. A bed, AC,Light, not even a small fridge.Really different from the descriptions

Stayed 1 night in Mar 2025

2/10 Terrible

Bruce

Mar 11, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Just bad

Stayed 1 night in Mar 2025

6/10 Okay

John

Feb 20, 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

Poor management

The description states deluxe room. Its a bed with a bathroom, more like a standard room, but there is no safe in the room The problem with the company that manages them is that there is no communication, even the reception staff stated this, they werre suppose to send me the code to the door on the day of arrival myself and the reception staff were trying to contact the management agency to try to getthe code to the door this was after travelling for 18hrs, so was not best pleased with the management agency

Stayed 1 night in Feb 2025

4/10 Poor

Julien

Feb 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Propre bien placé mais pas insonorisé du tout

Hôtel bien placé, propre au niveau de la chambre (nous n’avons pas été à la piscine). Discussion par Whatsapp pour le check-in et le check-out en dehors des horaires de la réception impeccable. Mais pas de sèche-cheveux, pas de bouteille d’eau à l’arrivée, la chambre et la salle de bains font très vides. Mais le vrai problème réside dans l’insonorisation de la chambre qui est totalement inexistante ! Vous vivez avec vos voisins. Du jamais vu et pourtant j’en ai fais des hôtels. Je pense sincèrement qu’il n’y a aucune isolation dans les murs.

Stayed 2 nights in Feb 2025

4/10 Poor

Jade

Jan 21, 2025

Disliked: Cleanliness, staff & service, amenities

Condo 201 Not easy to reach the management for the internet that not work no internet 7 of 9 days rentals and compensation for that ....300 $ for personnal internet use ...and no ways to find an agrement .. charge for dirty towels , lack of équipements for kitchen , no broom ...3 plate for a 4 persons rental etc ...

6/10 Okay

Perlita

Jan 13, 2025

Disliked: Cleanliness, staff & service

The property was ok however, the apartment was not entirely clean. I was asked for a deposit as I was given the keys. I was questioned about some stains that were found on the bed spread. The pots in the kitchen were dirty and scratched. What I did like was that the location was perfect and walkable.

Stayed 8 nights in Dec 2024

10/10 Excellent

Oscar Alejandro

Jan 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonito lugar

Cerca a la 5ta y fácil acceso, buena ubicación y fácil de llegar, bonito lugar

Stayed 2 nights in Jan 2025

2/10 Terrible

Nabil

Dec 21, 2024

Avoid at All Costs—Health Hazard and Scam Central This is the worst place I’ve stayed in 30 years of traveling to 50 countries. The location is misleading—the actual building isn’t where it’s listed on Google Maps. We were stuck in 201N, directly above a noisy street where trucks and buses kept us awake all night. The mattress was as comfortable as a slab of concrete. The bathroom is a mold-infested disaster, with black mold everywhere. I left with an ear infection from sleeping on their filthy bed, and I’m still dealing with hearing loss and ringing in my ears. The kitchen is unusable—no appliances, no utensils, and filth everywhere. Clean towels or sheets? Only if you pay $60, and the “complimentary cleaning” doesn’t actually clean anything. Worse, they rummaged through my partner’s purse and left fresh bloodstains on the floor. The plumbing is horrendous—showers barely trickle water, and the toilets don’t flush. When you complain, they hand you a plunger and walk away. To top it off, the concierge confirmed they had my laptop charger but refused to answer calls or messages when my driver arrived to pick it up. Clearly, they stole it. Avoid this nightmare. It’s unsafe, unsanitary, and staffed by thieves. Stay anywhere else.

Stayed 5 nights in Dec 2024

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Anah Suites Reviews

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9.0/10

8.2/10

7.8/10