Villas in Mexico

"Clean room. Great shower temp and pressure. Staff was very kind and helpful. Pool was fantastic, had many lounge chairs and shades we really enjoyed the pool carts with fresh fruits."

"We like this hotel chain, having stayed in both Puebla and Mexico City. This one is so close to the MEX airport, just a short pedway walk over the road below. We took a shuttle to the hotel when we arrived, because we came into a terminal on the far side of the airport complex, but when we caught our bus the next day, the walk to the other terminal was literally minutes away. The hotel has a spa with a sauna and pool, and the pool was warm enough to be pleasant to soak in, almost like a hot tub. The food in the restaurant was excellent, both at night and the next morning for breakfast. Our room was spacious and clean. The bed was very comfortable, with excellent linens and pillows. The bathroom was attractive, with nice toiletries and a bathrobe. I would definitely stay again."

"We loved the pools There were a few that are a bit noisy so you just move onto the next one. We loved the first pool in the main area. Great family area."

"They never have reservation for the resturant. In order to get want you have to go to a lot of trouble which make the experience not good "

"Food was amazing riu party’lit!"

"Very beautiful hotel loved the inclusive food and drinks !!"

"I loved it here, it was clean the food was great. The staff worked so hard to keep the beach as clean as possible. The only thing that made me sad was the cats on the property, I came across six of them in total a few of them in some desperate need of vet care, and one of them pregnant. I know they probably treat them as wild animals there but that’s a very tough place for a domesticated cat to live. The staff seemed to frown on anybody that was trying to feed them and they’re all so hungry. This was my first all-inclusive stay so I don’t have anything to compare it to, but it was a great time there"

"This trip I added on a lot of perks I didn’t receive. No hour hydration massage, no 25 minutes massage. Every time I went to make reservations I was told to come back. To book my spa services the same exact thing. I feel like the priority was a membership. To which they told me it would be a hour including breakfast. Then they tell me it’ll be more than a hour about 2-3 hours. I declined. Once I declined so did my trip. I waiting in line to check out for 40 minutes. I was moved to two different lines. They tried to make me get out of line because they said there had been people waiting to check in and I cut. Mind you I was moved to this line by an employee. After a while I got very irritated with several attempts to move me out of the line of checkout. Because he didn’t get the message from his coworker. I told him to call your manager if there’s a problem. The ladies in front of me let me cut because he literally was just being very rude and didn’t know what he was talking about. The bellhop held my bags saying my driver wasn’t there. He’d been there 15 mins. I almost missed my ride to the airport because of them playing with my bags. All and all my experience could’ve been better. I wasted money on things I never received. I don’t have anything good to say about this property outside of the lady that cleaned my room. She was very nice and I tipped her everyday I was there."

"All the staff were super helpful and made checking in and the whole stay super smooth and great!"