Matterdale Hotels

"We were only advised of the ongoing construction project after paying for the booking. Checking in was very poor and we had a long wait for the room to be ready. We were then advised the day after checking in that the room would only be made up during our stay upon request each day. As the room had virtually no facilities in terms of water, coffee, tea etc., the need to get the room made up was important. The breakfast room coffee machine was out of action for several days so were reduced to luke warm coffee from an urn, likely made a long time prior to the breakfast room opening. If we had booked a basic room we might have understood some of the issues but we had booked a premier room that we were advised by several staff was one of the best rooms in the hotel and had previously been used by Prince Charles! When checking out we were then advised of a daily guest parking fee for using the guest only parking! The hotel is very tired and in desperate need of the refurbishment project underway. Understandable but to advise guests of this after they have paid for the booking is simply not good practice. Wait until the refurbishment project is complete before making a booking."

"False fire alarm early Sunday morning. Minor inconvenience."

"We have stated here several times and once again everything was really good. Lovely hotel !"

"Basic hotel, somewhere to put head down for the night"

"Bath in room 231 we were stopping in was off the wall with a gap down the back of it, there was no parking available for ourselves and had to park in a public car park, breakfast and staff was great, the lift wasn’t working so elderly people struggled with all the stairs and the bed was not a king size it was 2 singles pushed together with a ridge between the mattresses"

"Breakfast was really good, beautiful hotel and spa. Only downside was that the bed was really uncomfortable!"

"Fab midweek break "

"I Have stayed at this Hotel on succession dates beautiful location next to Fitz Park"

"Lovely clean kings size room with own patio to sit and enjoy the sun. There’s about 4 different areas to park at . Staff very helpful and with a smile when serving also a bar and lounge to sit, we didn’t use it but it’s there"