I checked in online no problem, coming in to the hotel, we were told no wifi, when it clearly stated in the hotel app that there was, but that was not the issue, so we were booked a room, coming in to the room, it was not made up, still dirty from the last one who checked in. We went down the lift with all our bags, was told to wait, no one in the concierge helped us to our next room as he was busy playing online games on his phone. Very tired coming up the 2nd room, the air conditioning was not working properly but we were to tired to complain so we just sucked it out, checked in for two days. One of the worst hotels weve been at.
