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The Kensington Hideaway

4.0 star property
Hotel with a bar, steps from Kensington High Street

Choose dates to view prices

Just steps from Kensington High Street, Seraphine Kensington Olympia Hotel offers a stylish retreat with continental breakfast, a cozy bar, in-room WiFi, and proximity to Kensington Palace and Olympia Conference Centre. Guests consistently praise the helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

Premium bedding, in-room safe, desk, laptop workspace

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Queen Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Queen Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Bedroom

Premium bedding, in-room safe, desk, laptop workspace

King Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Twin Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Single Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Single Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Accessible Double Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Double Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Premium bedding, in-room safe, desk, laptop workspace

Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Renovated in 2025
Portable fan
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
225 Kensington High Street, London, London, England, W8 6SA

What's nearby

  • Kensington High Street - 1 min walk - 0.0 km
  • Kensington Palace - 15 min walk - 1.3 km
  • Natural History Museum - 6 min drive - 1.7 km
  • Royal Albert Hall - 7 min drive - 1.7 km
  • Hyde Park - 7 min drive - 2.0 km

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Station - 14 min walk
  • London City Airport (LCY) - 26 min drive

Restaurants

  • ‪Cafe Le Monde - ‬3 min walk
  • ‪Megan's on the High Street Restaurant - ‬1 min walk
  • GAIL's Bakery
  • ‪The Design Museum Kitchen - ‬3 min walk
  • ‪Joe & the Juice - ‬3 min walk

About this property

The Kensington Hideaway

Upscale hotel remodeled in 2025 and located near Kensington High Street
Close to Kensington Palace and Olympia Events, The Kensington Hideaway provides dry cleaning/laundry services, a bar, and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), free newspapers, and smoke-free premises
  • A 24-hour front desk, local meal delivery service, and luggage storage
  • A front-desk safe
Room features
All 59 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Heating and portable fans
  • Showers, free toiletries, and hair dryers
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 44 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 20 for adults and GBP 10 for children
  • A bar/lounge

Things to do

  • Stereo

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • Renovated entire property - November 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 7 2023 to September 1 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 10.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 20 for adults and GBP 10 for children
  • Nearby parking fee: GBP 44 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Seraphine Kensington Olympia
Best Western Seraphine Kensington Olympia Hotel
Best Western Seraphine Olympia
Best Western Seraphine Olympia Hotel
Kensington Seraphine Hotel
BEST WESTERN Seraphine Kensington Olympia Hotel London, England
BEST WESTERN Seraphine Kensington Olympia Hotel London England
Seraphine Olympia Hotel
Seraphine Kensington Olympia
Seraphine Olympia
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia
Seraphine Kensington Olympia Hotel Hotel
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia Hotel Hotel London

Frequently asked questions

Is The Kensington Hideaway pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Kensington Hideaway?

The Kensington Hideaway doesn't offer parking.

What time is check-in at The Kensington Hideaway?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Kensington Hideaway?

Check-out is at 11:00 AM.

Where is The Kensington Hideaway located?

Located in London City Centre, this hotel is within a 15-minute walk of Kensington High Street, Kensington Gardens, and Olympia Events. Hyde Park and Kensington Palace are also within 1 mi (2 km). High Street Kensington Station is only a 4-minute walk and Earl's Court Station is 13 minutes.

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Reviews

The Kensington Hideaway Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.2

Staff & service

7.2

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 231 out of 1001 reviews
Rating 8 - Good. 453 out of 1001 reviews
Rating 6 - Okay. 192 out of 1001 reviews
Rating 4 - Poor. 79 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

Reviews

8/10 Good

Reda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service , clean rooms , good location
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay, especially for the price. Was offered a free drink upon arrival and continental breakfast was included.
Stayed 1 night in Aug 2022

10/10 Excellent

David

Liked: Staff & service
Really friendly, helpful staff.
Stayed 1 night in Aug 2022

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Seraphine Kensington Olympia Hotel in October. The staff was very friendly and helpful. They do a nice little breakfast each morning for getting coffee/tea, juice, and toast/fruits. The location is very convenient for using the metro system or even walking many places.
Stayed 2 nights in Oct 2022

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Convenient for a Kensington stay. Close to the Tube.
Stayed 1 night in Sep 2022

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service

Bijou or just tiny?

We’ll located, clean and friendly. Good inclusive breakfast. The rooms are just too small.
Stayed 1 night in Jul 2022

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what we needed

We had 1 night in London to see a performance in Royal Albert Hall, we needed a triple room which isn't easy to find in London. This hotel provided that plus is on a bus route direct to Albert Hall so was perfect for our needs. The room was comfortable and functional, breakfast was decent, staff were excellent.
Stayed 1 night in Nov 2022

4/10 Poor

Danny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dilapidated

Run down and dusty, staff were very good
Stayed 1 night in Jul 2022

4/10 Poor

Karol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not 4 stars max 2

It was strong smell from the bathroom and shower head covered with limescale.
Stayed 1 night in Aug 2022

6/10 Okay

Terry

Liked: Staff & service
Pro’s: Good value for money. Good shower. In a nice part of town. Mostly clean. Air conditioning certainly worked well during a hot day. Con’s: Moths and fly’s in the room. Confusing entrance with a very slow moving lift!!! Room was too small to be comfortable. We were given the opportunity to make a bid to upgrade our room- however the room that we would have upgraded to was a single bed and smaller. Strange clicking noise coming from the air con. No iron in the room. Dead insects squished against the wall. All in all, a perfectly ok place to get your head down. But don’t be expecting anything else.
Stayed 1 night in Aug 2022

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed for refurbishment
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were always helpful. Husai went the extra mile and got us a table for 8 on a very busy weekend
Stayed 5 nights in Apr 2023

8/10 Good

myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Ras
Stayed 3 nights in Apr 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura si trova in una posizione ottima, vicino fermata autobus e metropolitana, il personale è molto gentile e disponibile, la colazione anche se poca varietà di prodotti ma tutto di ottima qualità (meglio poco e buono che tanto e scadente), camera accogliente ottimo rapporto qualità/prezzo.
Stayed 3 nights in Apr 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situé. Propre. Service impeccable. Petit déjeuner abondant et délicieux
Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vi havde booket hotellet i god tid. Vi ankommer til et værelse, hvor der har været vandskade, der ikke er dækket til eller noget. Gipsvæggene var der store plamager/fugtskader på. Badeværelset havde ingen varme på og ventilation virkede ikke. Vi kunne ikke engang åbne vinduer, da disse var lukket til. Vi klager selvfølgelig og får efter tre ud af fire nætter et andet værelse, der er ramt af skimmelsvamp. Vi beholder vores første værelse, da der trods alt kun er mug på badeværelset i dette. Alt i alt rigtig venligt og sødt personale, men absolut et ulækkert værelse, der ikke var pengene værd.
Stayed 4 nights in Jan 2023

6/10 Okay

Yvonne

Liked: Staff & service, amenities, property conditions & facilities
Das erste Zimmer das wir hatten war sehr dunkel und es hat nach Abfluss sehr stark gestunken. Wir baten um einen Zimmerwechsel aber das war nicht möglich. Das Fenster war ein Luftschacht und so kam wenig Tageslicht ins Zimmer. Das Bett war sehr schmal und es gab auch nur eine Bettdecke - auf Anfrage bekamen wir zumindest eine weitere Bettdecke. Das Bad war auch sehr klein. Am nächsten tag baten wir wieder um einen Zimmertausch der dann möglich war. Das Zimmer war moderner und etwas größer als das andere. Das Frühstück bestand aus einem einfachen Kontinentalen Frühstück - der Frühstücksraum selbst ist sehr beengt und es kommt zu Wartezeiten.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personale davvero molto disponibile, camera molto pulita e colazione a buffet ottima
Stayed 3 nights in Dec 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay in a good location although I missed not having a cooked breakfast

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE - STAY AWAY!!

We booked this so-called 4 star hotel for a weekend in London. The room was supersmall and dirty. The windows were moldy and the bathroom disgusting. We decided to give it a try after all but I woke up early saturday morning from a spring feather coming up from the mattress. Went to the reseption and was shown 3-4 other rooms to which we could change but each just as dirty and smelly. I have tried to get in touch with the management for 3 months now with no response. I will never go back and reccomend to stay away.
Stayed 2 nights in Nov 2022

8/10 Good

Desmond

Liked: Cleanliness, staff & service, room comfort
Ideal area for what we wanted from the weekend. Good and efficient service, very satisfied with my stay
Stayed 1 night in Nov 2022

8/10 Good

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks for a pleasant stay at your hotel!

We had a nice stay at Seraphine. The staff were lovely and did everything they could to give us a great stay. The beds were a bit too hard and the rooms a bit small, but we would return next time aswell!
Stayed 3 nights in Oct 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out were very easy processes the staff was friendly and helpful, the room was clean and just what I needed, close to tube station and with walking distance to many activities and dinning options.
Stayed 7 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto pequeno para 3 hospedes, restante bom
Stayed 5 nights in Oct 2022

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och fint hotell med mycket små rum.
Stayed 3 nights in Sep 2022