Ellen Kensington

4.0 star property
Hotel with a restaurant, near Kensington High Street

Choose dates to view prices

Ellen Kensington, an eco-certified hotel near the Natural History Museum, offers travelers a peaceful retreat with targeted spa treatments including massages and aromatherapy. Guests can relax in the garden or browse the library collection while enjoying free in-room WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Air conditioning

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Room options

Available filters for rooms
Showing 18 of 18 rooms

Compact Double

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

Compact Single

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

Continental Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Crown Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite (Coronation)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Classic Room, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished patio
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Classic Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Classic Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Classic Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
TV
Renovated in 2024
Separate bedroom
Hair dryer
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Compact Single

  • Sleeps 1

Compact Double

  • Sleeps 2

Classic Twin

  • Sleeps 2

Classic Room

  • Sleeps 2

Classic Deluxe

  • Sleeps 2

Continental Suite

  • Sleeps 2

One Bedroom Crown Suite

  • Sleeps 2

Coronation Suite

  • Sleeps 2

Classic Room With Terrace

  • Sleeps 2

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About the neighborhood

Map
18-26 Barkston Gardens, London, England, SW5 0EN

What's nearby

  • Stamford Bridge Stadium - 14 min walk - 1.2 km
  • Kensington High Street - 14 min walk - 1.2 km
  • Natural History Museum - 16 min walk - 1.4 km
  • Royal Albert Hall - 19 min walk - 1.6 km
  • Hyde Park - 6 min drive - 2.0 km

Getting around

  • Earl's Court Station - 5 min walk
  • West Brompton Station - 10 min walk
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • ‪Pret a Manger - ‬3 min walk
  • ‪The Blackbird, Earl's Court - ‬2 min walk
  • ‪Courtfield - ‬2 min walk
  • ‪Caffè Nero - ‬3 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Ellen Kensington

Upscale hotel located near Kensington High Street with rooms renovated in 2024
Natural History Museum and Imperial College London are located near Ellen Kensington, which provides a terrace, laundry facilities, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), an elevator, and multilingual staff
  • Tour/ticket assistance, a 24-hour front desk, and luggage storage
  • Smoke-free premises
Room features
All 105 individually furnished rooms offer perks such as air conditioning and bathrobes, in addition to amenities like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 50-inch TVs with digital channels
  • LED light bulbs, free infant beds, and coffee/tea makers

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Elevator (28 inch wide door)
  • Thin carpet in room

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Renovated guestrooms - June 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per pet, per night, plus a one-time cleaning fee of GBP 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 70 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 25 for adults and GBP 25 for children
  • Pet fee: GBP 50 per pet, per night plus GBP 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Frequently asked questions

Is Ellen Kensington pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 26 lbs per pet. There's a fee of GBP 50 per pet, per night. A cleaning fee of GBP 50 also applies. Service animals are exempt from fees.

How much is parking at Ellen Kensington?

This hotel doesn't offer parking.

What time is check-in at Ellen Kensington?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at Ellen Kensington?

Check-out is at 11 AM. Late check-out is available for GBP 150 (subject to availability).

Where is Ellen Kensington located?

Located in London City Centre, this hotel is within a 15-minute walk of Cromwell Road and Kensington High Street. Imperial College London and Natural History Museum are also within 1 mi (2 km). Earl's Court Station is only a 5-minute walk and Gloucester Road Underground Station is 9 minutes.

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Ellen Kensington Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 100 reviews
Rating 8 - Good. 27 out of 100 reviews
Rating 6 - Okay. 13 out of 100 reviews
Rating 4 - Poor. 8 out of 100 reviews
Rating 2 - Terrible. 2 out of 100 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

baljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Brilliant stay for a great price.
Stayed 1 night in Jul 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is named after the early 20th century actress Ellen Terry, whose house it was. Clean and comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Lucille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the shower was poorly designed. The water splashed all over the floor. The buffet breakfast was very good.
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Liked: Amenities
All good except it would have been nice to have a couple of bedside lamps for reading
Stayed 4 nights in Sep 2025

10/10 Excellent

Carl

Liked: Amenities, property conditions & facilities
10/10, would stay again
Stayed 2 nights in Jul 2025

8/10 Good

Sara

Liked: Cleanliness, amenities, property conditions & facilities
Second stay and no faults at all. Great breakfast and super location
Stayed 2 nights in Jun 2025

6/10 Okay

Nel

Liked: Cleanliness, staff & service
We did not have breakfast at hotel. We did not have a room with a Balcony
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Really good location, room had everything I needed. Excellent breakfast and customer service, in particular thank you to Yana! Thank you for making my stay in London memorable.
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good location.
Stayed 2 nights in Feb 2025

4/10 Poor

christine

Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel room came out highly rated on many sites. It was VIP access and got zero upgrades for anything. The room was so small. We are two women driving together with suitcases no place with a suitcase. Not even one drawer to put things in. Five hangers in a little small corner to hang five things. Would never stay here again if I didn’t upgrade to a room with a terrace, which I would think is doors that open to a sitting area patio overlooking things like their website shows we would have been in the basement of the hotel. Literally down the stairs outside in the basement. I feel like the whole hotel is smoking mirrors looks beautiful and has nothing.
Stayed 4 nights in Oct 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay

We stayed for one night as were in London for a show. Hotel prices in London are very pricey so when i found this "Compact" room for the price i was happy to book and in a very easy to get to location. The room was compact but they did what they could with the space and the bathroom was clean and modern with lovely hand wash and clean towels.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, knowledgeable, and accommodating. The room was small, but immaculate. The diffuser in the lobby smelled marvelous. We were close to shopping, restaurants, and pubs. We highly recommend the Ellen Kensington Hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
We had a long stay — 13 nights — and loved the whole experience. The location is great. The hotel is a very short walk from the Earls court tube station — direct access to the District Line and the Piccadilly line from Heathrow — and a longer but doable walk to the Victoria & Albert, Design, and Natural History Museums as well as Holland Park. Our room was small, but cleverly designed to make best use of all available space. Big windows overlooking a garden square let in lots of light and gave a feeling of living among treetops. The bed was comfortable. Everything was immaculate. The staff was friendly and helpful. The hotel restaurant offers an upscale Asian-inspired menu, and the surrounding neighborhood offers an abundance of small-scale local restaurants offering Indian, Chinese, Vietnamese, Lebanese cuisines, as well as traditional English pub food. It is true that the elevator is slow and the room could use a full length mirror (maybe hung on the outside of the bathroom door), but these observations don’t at all rise to the level of complaints. All in all, we enjoyed The Ellen very much and hope to return for another visit before too long.
Stayed 13 nights in May 2025

6/10 Okay

Philippe

Liked: Cleanliness, staff & service, amenities
Burn or accept to be awaken by a fire alarm. Spent 4 nights on the 3rd floor. Very clean, my room was of very acceptable size for one person ("compact double", more compact than double though), bathroom in perfect condition, great front desk, copious breakfast, excellent value. Two problems though, one minor and one major: Minor problem: the elevator is the slowest possible elevator anywhere on the planet since the invention of the elevator and then, quite often, when going from the reception to the third floor, it would actually first go to the fourth floor and then turn back down to the third. Major problem: on the first night at around 1 am, I was awaken by the fire alarm and again on the fourth night it awakened me once at 2:30 am and a second time at 5:30 am. Many people actually went down the stairs during the 2:30 alarm because it lasted for some time. They have oversensitive smoke detectors that are triggered by steam from hot showers or by spray. 2 nights out of 4 awaken by a false alarm is a bit too much and I will not return before reassurances that the problem has been fixed.
Stayed 4 nights in Jun 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellen Kensignton is brand new, beautiful and spotless clean. The location is also great and reception staff were nice! There were 2 negative points though: the room was too small (it's ok for 1 person but small for 2). When you book in hotrels.com it doesn't say the size (in sq metres), only that there is a kind bed. The photos in hotels.com platform were photos of obviously bigger rooms (but in the category that I chose to book). The 2nd point is that the FIRE ALARM goes off every time a guest has a very hot shower. This needs to be sorted, because not only it scares people, but also one wants to be able to sleep in on the weekend, right? I stayed in the hotel from Thu evening til Sunday afternoon and it happened 3 times (including at 7am on Friday and 8am on Sunday).
Stayed 3 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very comfortable bed and bedding. Bathroom was spotless, great MB toiletries. Helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Staff is accommodating and very friendly They let me check in early too which is fantastic Thank you S
Stayed 2 nights in Oct 2025

8/10 Good

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Personal sehr freundlich. Wir konnten bereits früher einchecken und ein Zimmer wählen der gebuchten Kategorie Deluxe DZ. Zimmer sehr sauber, alles was man benötigt für einen London Aufenthalt. Kaffeemaschine super.
Stayed 2 nights in Oct 2025

2/10 Terrible

Kaleigh

Disliked: Staff & service, amenities, property conditions & facilities
Fridge in room didn’t work, nasty used bathroom kits In Washroom, bright green light in room. Heat / AC did not work in room. Small elevator that took forever and only 2 people at a time. Staff were nice, but unable to help with our complaints.
Stayed 2 nights in Oct 2025

8/10 Good

Beverly Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.
Stayed 6 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great & the staff are very friendly. We had dinner twice & were good.
Stayed 2 nights in Oct 2025

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator terriible slow . The basic room too small
Stayed 3 nights in Oct 2025

6/10 Okay

Maria

Liked: Cleanliness
The room was very small with only one bedside table and no lamps. One side of the bed was positioned against the wall making it difficult to access.
Stayed 1 night in Oct 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
It’s nice enough, but the rooms are extremely small, and I mean small . Not worth the money at all, no upgrade , said we had to pay for upgrade , but got the £20 food voucher .
Tiny rooms
Stayed 3 nights in Sep 2025