Hotels with shuttle in Lancaster, England

"Hotel is typical of a high st pub. Fairly comfortable, cozy room, fairly nice bar area. No real issues with any of the above. i forgot my key and got back late, Called the tel no. which was answered after 3 times by an irate gentleman (fairly understandable if he was in bed). However I was not ready for the tirade of foul mouthed abuse I received, All the usual F### and a couple of T#### followed by throwing the key at me, which flew past my ear at speed, and shouting "Pick that up C###" Nice...