Lancaster 4 Stars Hotels

"Overall, fantastic hotel bar a couple of issues. Firstly, the room we stayed in was numb er 82, one with 2 bedrooms, one huge and one small. It is the small bedroom where I had a problem with whereby, the window, its main part, has a catch/lock at mid height missing. As a result, the window is only secured at the bottom by another catch. The night we stayed happened to be a very windy, gusty night and every now and then when the wind was strong enough it caused the window to flap, producing loud noises in succession. It kept me awake until 1.30am when I had to get up and open the window partially. This reduced the pressure difference between the inside and outside and the noise stopped enabling me to eventually fall asleep. Please fix this window for your next guesses. Second issue: The dinner we had in the bar area, was very good in terms of food taste and services from staff. However, we felt while the quality is very good, the quantity didn't quite cut it and match the price we paid for, especially the main courses, which contained enough meet, but lacking the starchy sides, in our cases potatoes or chips. Some people like us would want to feel a bit fuller straight after the main course, with perhaps 30% more of starchy sides. Anyway, that's our view."

"This hotel is a tale of two halves, family area is not as fresh as the adult area. The conditions are not fit for purpose for a family and they really need to be looked at. Asked for my room to be cleaned again and was told cleaners are in at 4:30pm, and then when I got back it hadn't been touched apart from making the beds again. Camp bed had springs falling off it which I told reception and they just used the same one, so I had to make a floor bed for the kids (which they loved) but for the price this hotel is overpriced and unhealthy dirty. You can see dust skirts along the walls and under the camp beds, aswell as finding bottles still under the bed from the last occupant and a few other things. Reception staff just lost interest in the amount of people complaining and couldn't care. This place needs a huge overhaul and soon "

"Breakfast especially the hot food has limited options and no changes during the 3 nights stay. The rooms could be better given that it is 4 stars rating."

"Staff were friendly and helpful. Breakfast was stellar and we had no problems charging our EV. Our Junior suite was perfect and the bed was quite comfortable after a long day of travel. Cheers from Canada!!"

"Plenty of parking, the site and environment is beautiful and quiet. Not many staff but they are helpful and responsive to sms /email. Facilities of leisure centre is adequate. The interior decoration is classical but a bit old. WiFi is weak. Overall, we have had a nice stay. Worth a stay in a listed building! "

"It’s a lovely old building with lots of character. Definitely needs some TLC but we enjoyed our short stay. Didn’t see the entertainment so can’t comment on that. Staff were ok but probably a bit lacklustre, the lady who checked us in for breakfast was nice, the bar tender was pleasant. Check in staff could have been more cheerful and welcoming. However would definitely come again. Breakfast was good."

"Clean and an amazing location "

"Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline."

"Nice hotel lovely areas to sit. I only booked the lowest price room but it was clean and had everything we needed. "