Heavenly Valley Hotels near South Lake Tahoe

"Akter my husband and I waiting line to check in for about 45 minutes, we were told that the hotel did not have our reservation. There were three clerks checking in hundreds of guests and it was so chaotic. We called a Hotels representative and all the people that helped us were amazing. They tried to call the hotel and talk with someone, but was either hung up on or no one answered the phone. Luckily, we only lived about 90 minutes away, so were able to drive home after the event we came to attend. The staff did not seem to care that we had a reservation, and they made no effort to assist us with another room or suggestions of where to stay. I understand the hotel was busy and they said they were fullI, but their customer service skills were nonexistent! The hotel was under contraction, so that added to the chaos as well. "

"The hot tub was not working , the slot machines were down 1.5 days we were there , but other than that the area is beautiful"

"It was so great"

"This place is one of my favorite on lake Tahoe the swimming pool is excellent choice specially if you travel with kids the rooms are cleans and good location to restaurants and stores. One of my favorites on the heart of tahoe strongly recomended you can be wrong"

"This place is extremely exelent cleand snd good ubication at the heart of Lake Tahoe the staffs are very helpful I have and issue whit my booking and they helping me to resolve my problem the valet parking is the best choice you can get if I have to rate 1 to 10. I give $100% I strongly recommend 👍"

"Broken jacuzzy, no lights in jacuzzi, evening front staff was not helpful and condescending. Rooms are nice and had no issues with rooms ."

"The BEST location and no cigarette smells - perfect for our family of 4! "

"Everything was good"

"Liked the suite hot tub . the hot tub could be tricky to get in and out of but did not have any issues. Interior of room need updates/repairs. The toilet seat is wood and has chips in it and missing the bottom stopper thing. Liked it is within walking distance of restaurants, sites, venues etc. Breakfast was ok not excellent but it was included. Would stay again if the prices is right."