Hotels with smoking rooms in Ermita, Manila

"They had the best staff ever"

"Accessible to everything"

"I was treated like a celebrity! Elijah was newly promoted from bell desk to clerk and I was his first-ever check-in. He remembered me from previous stays and offered me a wonderful upgrade room. Erika was my 22nd floor housekeeper extraordinaire: she made sure I was stocked with extra towels, toiletries, and water AND made a masterful towel animal design which she left on my bed every day. I ended up with a wonderful menagerie of swans, elephant, scorpion, monkey, hearts-all done with towels. Aina the team lead also remembered me and was a delight. Liam the bellman, Patrick and Trish at the front desk were great also. Also Darius and Dee. Jun, the Spice restaurant manager made sure they were stocked with Coca Cola for me. Hotel security and all the staff greeted me by name! And didn't need prompting by looking up my name on the computer. The BEST personalized customer service. Heads and shoulders above branded international hotels for service. I highly recommend the GRAND!"

"Great comfortable bed helpful staff"

"Love the place"

"."

"Other the “fall & slip” incident in the pool area, everything was perfect especially the staff."

"my daughter enjoyed the aquarium on the room. rooms are clean. overall a very good experience."

"All good"