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"Decent resort"

"AC did not work the whole stay & no one came to fix after reporting it every day"

"I went to this Hotel with My Husband and kids, and I will say the staff do not seem happy to be there. I asked one of the housekeepers for towels and she replied with "next time dial 0" The staff in the buffet were very friendly and restaurants as well. Hotel was nice and clean, but you do not really get a heads up on what to expect for example if you want to eat at one of their restaurants you will probably have to reserve days in advance or you will not get in. I spent my vacation wondering around and asking everyone for directions because there are also no signs up for guidance. imaging doing this with a toddler in a 90-degree weather. overall, this vacation was very stressful I need another one to make up for this experience. one last thing the refrigerator was not cold enough my toddler's milk was spoiled; TV was nothing working and the shampoo and conditioner mounted to the bathroom wall kept falling on my foot!"

"No me gustó la opción de ventas de programas muy insistente , persistente , sin comunicación inicial porque además he era pérdida de tiempo aún diciéndoles nuestra postura inicial bien decidida a “ no aceptarlo”"

"Everything was terrible food ,staff. No entertainment room sheets dirty very disappointing "

"The rooms are very clean,pool and lazy river very fun,the restaurants a la carte are good, buffet food needs more variety of dishes."

"Beautiful property and well maintained. Service was poor overall. Had 2-3 excellent bartenders/staff, but the vast majority were apathetic at best, and rude at times."

"Everything was great except the food was mediocre at best! And alcoholic drinks were extremely watered down."

"Absolutely horrible customer service. The staff is completely rude! The food is disgusting and unsanitary! My family left with a stomach virus, vomiting, diarrhea, coughing, and asthma. The venting in the rooms are completely filthy! I took videos and photos ! All the sinks were leaking, black mold underneath! My room was nowhere near clean! The water smells, the pool even smelled like garbage and vomit. My son was forced to go to a hospital, then not treated for " stomach virus" and severe dehydration yet charged me at the resort as well as in the hospital over $2000!!! I want a full refund from this resort and will press charges if the hospital does not refund me as well. The resort is infested with rats and roaches as well! My mother had to change rooms due to roaches! My sliding door did not fully close leaving dozens of mosquitos in the room that bit me and my children!! The water is disgusting and getting bottled water in any restaurant was not optional! The buffet was disgusting, I watched as the waiters wipe counters with the same rag they wiped tongs and plates!! If you are looking to get very I'll, then this resort is for you! "