Puerto Plata hotel rooms a the Hyatt Hotels

"I had a great time good food and drinks but some drinks were too sweet at the bar I really enjoyed the natural fruit drink in the morning breakfast was my favorite very refreshing and delicious great staff amenities the bed is big clean and comfortable the only issue no white clean towels for 2 days in a row after the house keeper cleaned it. The resorts room need to be updated with updated furniture and also the lobby bathroom. "

"The property is nice but a little older than anticipated. It is very well maintained. Staff was very nice and will to help with any situation especially Perla and Migel. Perla was an angel. We would have loved more Dominican dishes and some ginger ale as a soda option. "

"Staff Stephanie was amazing she accommodated us for the dinner reservation, Henry at casa blanca buffet was very nice and very friendly perfect customer service "

"This resort was truly amazing! Great entertainment, great food, great rooms and overall great service. I definitely recommend it to everyone. "

"Staff was nice "

"Great spot we def will retun "

"clean room,great staff,great amenities and activities"

"super friendly staff (except bellboy was robotic lol) everyone else amazing! Clean, quiet and restaurant very good...casino attached a bonus!"

"The check-in process was a bit tedious, but that was due to Expedia, not the hotel. To keep a positive experience, the hotel staff was very kind and upgraded us to a beautiful room. We were a family of four, including a 7-year-old child, and each of us had our own bed and private bathroom, which was excellent. Everyone was very friendly and welcoming, from the front desk staff to the waiters, and especially the bar staff. The entertainment was excellent; the girl who organized the karaoke had great charisma and energy. The weather was on our side, with sunny days throughout our stay. The food at the Blue Lagoon restaurant was delicious . we absolutely loved it. The entire resort staff is humble, respectful, and very kind. Recommendations: • I didn’t really like the “guagua” shuttle; I think a large golf cart would look better and feel more comfortable. • At the bars, drinks were often served in plastic cups, which takes away from the presentation. However, at the beach they used nicer cups, and we were able to take great photos there."