Luxury Hotels in Puerto Rico

"When we checked in we found out that the Suite that we reserved was at least 250 meters down the street. The key lock on the metal gate was hard to figure out. Inside they only provided towels for 1 guest when clearly we booked 2 guests and so we had to go back to front desk. There was mold on the wall near the bed. The shower head sprayed all over the place and the TV remote controls - gave us 3 of them for 2 TVs and none of them worked."

"Rooms are outdated. Food is terrible. Hours are horrible. If they fix a few things it could be a really nice property."

"Clean rooms and very great staff. Helped whenever the needed. Check was easy and valley was great. "

"Clean"

"Awesome beach location. Great food and excellent beach side service. "

"The staff was wonderful, specially the managers “ Aisha recognized me from the my visit to the hotel on April of 2025. Jose also was wonderful” The breakfast staff were cordial, ready to help and very friendly. The breakfast was great. This was my 2nd visit it had become my favorite hotel. I will stay at this hotel the next time I visit PR"

"The pool was lovely, staff was great! but i did notice minor little spots that seemed unclean/cracks. "

"Friendly staff, excellent customer service. Breakfast was excellent. Hotel has its own designated beach area & amenities a couple blocks away just show your room card. This was an an unexpected bonus."

"The breakfast menu was very acceptable. The pool was clean and very nice. However they were always short of pool towels. The bar and grill had a lot to be desired. The menu was very limited. It seemed to be under staffed. "