Luxury Hotels in San Juan, San Juan

"Beautiful place and the staff was wonderful. Find Angel the bartender, you will thank me. "

"I was quite surprised with the hotel and it certainly exceeded our expectations. I’ve stayed at a few Holiday Inn Expresses before, but this was by far the best."

"Not worth the price. "

"the room was dirty, curtains were broken and you could tell they have not being washed in years, the mirror was broken and everything was broken inside the shower. A holiday inn in US has better conditions thay this hotel which I paid a-lot of money . Besides they have hidden fees which you only found out after you leave. The lobby and staff were gorgeous and very friendly. But other than that , I would not recommend this hotel. "

"Whether the requirements of a 5 star hotel differ in the Americas compared to Europe/Middle East etc, I'm not sure, but this is not a 5 star hotel where you will receive 5 star service. We were unable to dine at one of the hotel's restaurants as they only had one high chair, and said they were unable to source another one. Asked if we could reserve for the next evening to ensure a high chair was available, we were told it was not possible as they couldn't guarentee their one high chair would be available (rather than ensure one was available). Put a request in that the room be made up by 2pm to ensure my kids could return from their day out to have a nap. This request was not actioned, with typical times to make the room up around 3pm each day (quite late I feel). Breakfast was adequate- tipping is required even if breakfast is included in the rate, but that is a culture issue so can't complain about that. Room was not ready at 4pm and I was told to provide my mobile number and I would be called when ready. No offer of what to do in the meantime or indication of when the room would be ready. Only when I pushed back did was the room suddenly available. Staff are mixed - some very genuine and helpful "

"It was a beautiful hotel. Staff is friendly and helpful. Food was expensive, but convenient. "

"Nice hotel with great location. Was expecting a little more elegance for the price. "

"Lovely suite. Nice location "

"The resort staff (including bar/restaurant) provided some of the best customer service we have ever had on vacation. Amazing beach front location and beach experience, plus easy to get to all that San Juan has to offer. We are excited to visit again!"