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"Very family friendly, food was amazing, a lot to explore, and staff was beyond polite. Overall, loved it, and will surely visit again!"

"Beautiful resort, the staff was attentive and responsive, they made our stay so pleasant. There were so many different activities for the kids to do, the top tier drinks that came with the preferred reservation were top notch. We would definitely recommend "

"I love it because the have a lot of different attractions for adults and childs"

" I’ll admit, I was a little hesitant at first- we were staying for many days with only a couple of excursions planned, meaning much of our time would be spent at the hotel. We were warmly greeted with refreshing, great-smelling towels to freshen up after our travels. Check-in was quick and easy, and we were able to enjoy the buffet right away after a long day of travel. The buffet staff were also outstanding.Our server Mario was consistently kind and attentive. We also received excellent service from Diego, Celia, Eva, (such kind, smily ladies) and Ever all of whom made each visit feel warm and welcoming every time. The cooks who made the burgers, eggs, seafood were extraordinary as well However, I do want to note one concerning experience. One morning, while Diego was serving us, a man in a white shirt named Carlos (who I assume was a supervisor) began speaking to him in a loud/upset voice and using animated hand gestures. It appeared as though he was disciplining him right there in front of guests. It was uncomfortable to witness, especially so early in the morning and to hard working people. It left my family and me questioning how much respect the staff receive from management As someone with a background in business administration and a Master of Science in Clinical Mental Health I can confidently say this is NOT the way to treat, manage or motivate staff. I deeply value kindness, respect, and the fair treatment of people.I prefer to support businesses w same values."

"I recently stayed at The Secret Hotel, and it lived up to the high standards I’ve come to expect from this international chain. The quality of service and food was consistently excellent throughout my stay. The bedding was incredibly comfortable, ensuring a restful sleep every night. The food was delicious and well-prepared, offering a variety of options to suit different tastes. What truly stood out was the staff — proactive, attentive, and genuinely friendly, making me feel welcomed from the moment I arrived. I would happily return and recommend this hotel to anyone seeking a comfortable and well-serviced stay."

"The staff "

"Myself and ten of my friends stayed here for my 40th birthday. Everything from the service to the food and the amenities was outstanding. The grounds are beautiful and clean. The rooms were super cool with the extra large showers and kings bed looking over the spa and pool. The lazy river was one of our favorites, grab a cold drink and float around the spa to arrive at the bar again just in time for another beverage. There is a club area you can pay extra for. Not really a need, the entire resort has plenty to offer without paying more. The main pool bar is where the party is at. I liked that it was situated closer to the beach so we didn’t have to hear the music all day. I came to have fun but also relax. Over all we had a wonderful experience and highly recommend this resort. "

"The property was very modern and lovely pool area."

"Friendly staff"