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"Great hotel with excellent guess services"

"I thoroughly enjoyed my time here. Firstly, everyone who works here is very friendly, approachable and eager to help in anyway. When I arrived the gentlemen at the door ran down to secure my suitcase. They also open the door for you everytime you enter or leave the hotel which is extremely nice of them. The check-in is pleasant. You are given a welcoming drink, a wet towel to clean your hands and a pastry to refresh. They escort you to your room and guide you through what is there. The breakfast was great and you can also order for something else on the menu. The day I left, they gave me a box so I can take away some food to eat at the airport. The location was perfect. It was a 1 min walk from Ho kiem lake and seconds from Old Quarter. If you do take a Halong bay or Ninh Binh tour, your pickup point is 2 mins walk away. I would definitely stay here again because of the customer service they provide. "

"Staff were lovely and so helpful. Very kind people. We would definitely stay again"

"The hotel is old but ok The staff were very good and very helpful The breakfast buffet was small but nice Rooms are small but clean Location was ok for walking around"

"Very nice and comfortable tiny rooms absolutely Petit quaint and cozy. Centrally located and walking distance to all touristy cafes and restaurants "

"Good location and service, very friendly staff. Had breakfast package which is helpful to get the day started and used general lounge at end of day. (Did not use spa facilities). convenient to book tours from the hotel - Rose was very helpful."

"Located on a busy side street adjacent to major construction, access to the hotel can be a little problematic with traffic. Sound insulation in the rooms is not perfect. We were on the 9th floor and still heard street noise (as well as guests in adjacent rooms). Decor looks glam in photos but is actually quite tacky and a little cheap looking. That said, room was very clean and very comfortable. Pool and rooftop bar are both really nice and the breakfast buffet was excellent. "

"Great hotel, very central, with lovely rood terrace. Excellent service."

"Iconic hotel with amazing service and lavish breakfast. "