10/10 Excellent
Rachel Shonerd
Traveled with partner, Traveled with family
May 8, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have now stayed at the Melia twice in the past 5 weeks. It’s the best on Cozumel. The staff is the best Ive ever experienced, and specifically Alfonso and Hector in the Level, and Jorge our waiter every morning at the Fish House. We never wanted for anything! The rooms are excellent, the food is fine for all inclusive, but the drinks are on point! Santos the bartender is incredible! From the moment you arrive until you leave, you’re taken care of. The beach is expansive, and while it’s on the north end so not clear like Cielo, at least you have a massive beach to enjoy, unlike most other hotels in Cozumel where it’s tiny and rocky. My husband and I got couples massages 3 times from Abril and Candi, they are outstanding! Make sure you upgrade to the Level, it’s not a huge cost difference, but it makes a huge difference in your overall experience. The entire resort is spotless, and there are always people cleaning. The entertainment provided is outstanding as well. We also bought a photo session for some friends and the pictures and results were remarkable. Take a walk every afternoon to visit the resort iguanas. They love apples, and I’m sure they’re missing us with our daily apple and veggie treats. Sunsets are hands down the best from this resort. We will be back in a few months and there’s nowhere else I would stay on the island. You won’t regret choosing this resort for your stay in Cozumel!
Rachel Shonerd
Stayed 7 nights in Apr 2024