Charcott Hotels

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"Very clean and efficient -great place to stay if wanting to be close to the airport for early morning flight/arriving late - we stayed as we wanted to watch the planes fly in and out of Gatwick."

"The staff was friendly, helpful and overall excellent. Unfortunately, the elevator was not working and it was not repaired throughout our stay of 6 nights! We were on the fifth floor, so we had to make the tedious climb up and down to our room. The hotel did not even offer to compensate us for this inconvenience. It was only after we asked for a complimentary something that they offered one day free breakfast. The water pressure of the toilet in the room was very low, so flushing did not work well. "

"Reception and restaurant staff were lovely, my children really appreciated the Easter egg."

"Stayed for one night to catch an early morni g flight. We chose the hotel as the shuttle means it is only a 10 minute ride to the airport. Hotel is clean and very comfortable and good value for money. Very friendly staff too."

"On arrival we found a vehicle and a van in the blue badge parking bays neither had a badge. It took a while for them to be moved so we could park. We paid for breakfast but on accessing in the morning we were denied by the most cheeky and arrogant member of staff. I spoke to the duty manager and she apologised and eventually sorted access to breakfast. She dealt with the situation in a calm and professional manner unlike the other staff member who still flung her arms about and continued being abusive.. The proffesional manager was really good and actually reimbursed our payment her name was monica cobaru and a credit to the company. Room was clean and location was good bathroom was really clean and bed was extremely comfortable"

"It was going to cost £35 each way in an Uber to get the hotel which meant another £70 onto the cost, I was tired and had an early fight next morning so I booked myself into the Premier Inn that was actually right at the airport. Disappointed with the hotel not making it clear of the distance and Hotels.com for not making it clear when it is not actually at the airport. I also called the hotel and they said that they had no booking for me. Very disappointed all round! "

"Room clean, check-in quick. Used again as a stop over in Kent before crossing into France and perfect for this."

"Very confusing post, please refund my money. "