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Melia Casa Maya Cancun All Inclusive

4.0 star property
Family-friendly property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
Water park
4 restaurants, lunch served, local cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for The Level, Suite, Ocean View

1 bedroom, down comforters, minibar, soundproofing

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Sofa bed
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

1 bedroom, down comforters, minibar, soundproofing

The Level, Room, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Hair dryer
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

1 bedroom, down comforters, minibar, soundproofing

Melia Room, Ocean View

8.6 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Hair dryer
Private bathroom
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

View from room

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

1 bedroom, down comforters, minibar, soundproofing

Melia Suite Ocean View

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Sofa bed
Down duvet
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

View from room

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Hair dryer
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Suite Superior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

View all photos for Room Standard with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Room Standard with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Superior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Room Superior with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4

Room Superior with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Ocean view
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

Room Standard with Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 1

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About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Melia Casa Maya Cancun All Inclusive is in the entertainment district and on the beach. La Isla Shopping Mall and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Delfines Beach. Cancun Convention Center and Ultramar Ferry Puerto Juárez are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.
Visit our Cancun travel guideOpens in a new window
Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km
  • Cancun Convention Center - 5 min drive - 4.5 km
  • La Isla Shopping Mall - 11 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Swim-up Bar - ‬6 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪Sport Bar - ‬9 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Venecia - ‬10 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Upscale all-inclusive property near Langosta Beach
Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle, and a terrace. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Be sure to enjoy local cuisine and ocean views at the 4 on-site restaurants. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with a waterslide and pool umbrellas
  • Free self parking
  • An area shuttle, a TV in the lobby, and tour/ticket assistance
  • Multilingual staff, concierge services, and beach towels
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 260 rooms feature comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 55-inch HDTVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Melia Casa Maya Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Casa Maya Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Melia Casa Maya Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Melia Casa Maya Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 112 out of 247 reviews
Rating 8 - Good. 72 out of 247 reviews
Rating 6 - Okay. 31 out of 247 reviews
Rating 4 - Poor. 15 out of 247 reviews
Rating 2 - Terrible. 17 out of 247 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lidia Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very attentive to our needs, and constantly checking on us.
Stayed 4 nights in Aug 2025

10/10 Excellent

Caleb Morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must stay for families with small Children. Definitely will come again
Stayed 7 nights in Jul 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really an excellent property and the staff were fabulous and attentive. Rooms are expansive, food options were plentiful and met all different desires in our group. This is a shining star!
Stayed 5 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities
We loved our stay. The whole family enjoyed the resort.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was on a beautiful
Stayed 4 nights in Jul 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good food. Fun & happy place to be. Cool hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
We had a great time at this property. The staff were mostly kind they just seemed under staffed.
Stayed 5 nights in Jul 2025

10/10 Excellent

Johana Jazmin Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed their water park and the beach was walking distance water was clear and warm
Stayed 3 nights in Jun 2025

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property with my family and our experience was amazing. Most of all I would like to praise the staff, every single interaction we had was positive and I have nothing but praise for them. The food is also amazing with variety throughout our stay. There were various activities throughout the day for both children and adults. Just amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jasenka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing time! Elvis, the waiter, was exceptionally helpful and personable.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kanesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Jul 2025

6/10 Okay

Alberto Ruiz

Liked: Cleanliness, property conditions & facilities
Hotel was fine, but food variaty was actually poor. Also service from staff was regular, some were very good while others not that much.
Stayed 6 nights in Aug 2025

8/10 Good

Mariel Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better, the buffet is small. My room was beautiful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Almir

Liked: Cleanliness, amenities, property conditions & facilities
Food selection and quality were excellent and so was the staff. They were friendly and extremely accommodating to guests. The kids programs were fun and kids had a great time.
Stayed 5 nights in Jun 2025

4/10 Poor

Alicia

Liked: Cleanliness
Just finished a week long stay at Casa Maya. Had a beautiful, cold and spacious room at the level suites.
Stayed 7 nights in Jul 2025

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just bad don't go
Stayed 5 nights in Aug 2025

10/10 Excellent

Ruben Robbhinds Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably
Stayed 3 nights in Jul 2025

8/10 Good

Maria Felicitas

Liked: Cleanliness, staff & service, property conditions & facilities
Best last day relaxation.
Stayed 1 night in Jun 2025

10/10 Excellent

Roberto F Mendez

Liked: Cleanliness, amenities, property conditions & facilities
The staff, very competent, friendly, polite, and attentive. The clean and pleasant property
Stayed 4 nights in Jul 2025

8/10 Good

Anubhav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kelem Ugalde

Liked: Cleanliness, staff & service, property conditions & facilities
The attention from perssonal was very nice. The only objection about the hotel is the buffet, I guess is very poor in lunch and dinner, better at breakfast
Stayed 4 nights in Jul 2025

8/10 Good

johnny will mapp

Liked: Cleanliness, amenities, property conditions & facilities
Can't wait to go again.
Stayed 6 nights in May 2025

2/10 Terrible

Denisse

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 4 nights in Aug 2025

8/10 Good

Antonia Estrada De

Liked: Cleanliness, staff & service, property conditions & facilities
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
Stayed 5 nights in Jul 2025