Does Amigo Rental have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Amigo Rental pet-friendly?

No, pets are not allowed at this property.

How much is parking at Amigo Rental?

Self parking is free at this property.

What time is check-in at Amigo Rental?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

Does Amigo Rental provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Amigo Rental located?

Nestled on the beach, this Zona Hotelera aparthotel is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Iberostar Cancun Golf Course, and Delfines Beach. Nichupté Lagoon and El Rey Ruins Trailhead are also within 1 mi (2 km).

Amigo Rental Reviews, Deals & Photos 2025

2/10 Terrible

Wanda

Jan 6, 2024

Disliked: Cleanliness, property conditions & facilities, communication

No king bed as promised and all but one light worked

Stayed 5 nights in Jan 2024

2/10 Terrible

Ronald

Aug 21, 2022

Disliked: Amenities, property conditions & facilities, communication

The guy never answered and never contacted me. He did not even come to the check in!!! Luckily there were other apartments from other owners available and the guy at the front desk was extremely helpful in getting in contact with them and setting me up with a room or we would have slept on te car since it was past midnight!!!!

Stayed 3 nights in Aug 2022

10/10 Excellent

Yadira

Jul 15, 2024

Liked: Cleanliness, amenities, communication

Great location. Property outdated but not bad.

Stayed 5 nights in Jul 2024

8/10 Good

Sergio Enrique

Aug 24, 2022

Stayed 3 nights in Aug 2022

8/10 Good

Wilebaldo

Jun 25, 2022

Stayed 2 nights in Jun 2022

10/10 Excellent

Steve

Apr 22, 2022

Liked: Cleanliness, room comfort, communication

Very family budget friendly

Overall this is a great cheap location. Second time staying here with kids 6,13,16 we are a familyof 5. The pool is good can get dirty at times but they do clean it every morning. The bus stops infront of the hotel on both sides of the road. You can take the R1 or the R2 red busses and they will take you to the hotel zone or to downtown. It really is a great location for a budget. The restaurant across the street next to the Oxo is great good food but they do take a while to get your food, but so worth it. And they close i think 11pm or midnight good alcohol good chill vibes and one of the only restaurants on that side. But by staying here we were able to do Xcaret and isla mujeres, the hotel doesnt offer airport shuttle but just book with happy shuttle it was like $60usd i believe. Have fun safe travels highly recommend staying here

Stayed 4 nights in Apr 2022

4/10 Poor

Andrew

Apr 2, 2022

Disliked: Cleanliness, room comfort, communication

It was ok

Our First room had cockroaches. They moved us to another room after a brief conversation about it. No a huge deal just annoying. I did have to ask for them to clean the room but I think this was because we changed rooms . The food prices were extremely high in the restaurant and you didn't get much food. The beach has a lot of rocks and it is unsafe to swim with high waves. They charged me for a towel that I used to clean the salt spray off the cars windows so I could see and not die while driving. They told me I should have used something else. Nothing else was provided and I decided safety was more important than a towel. It was very quiet and the pool and beach area is nice.

Stayed 7 nights in Mar 2022

6/10 Okay

Laura

Mar 19, 2022

Disliked: Room comfort, communication

Horrible Experience

Communication was horrible! I received an email a few days before my trip saying I didn’t pay my deposit, which was definitely paid a month before. Owner wouldn’t respond to emails or answer phone calls. Once I arrived at the property (very late at night) I was told I could only pay for the rooms in cash! Who arrives in Mexico in the middle of the night with $1000 in cash?!?! After about an hour of back and forth, I was able to pay for one night and then had to spend the following day walking from ATM to ATM (they only allow you to withdraw small amounts per day) trying to take out enough cash to pay for the room. It was absolutely ridiculous. Also, the rooms don’t have WiFi as advertised. Very uncomfortable beds and bedding. Don’t waste your time with amigo rentals. Save yourself the hassle and stay at a reputable hotel.

Stayed 5 nights in Mar 2022

8/10 Good

OSCAR

Dec 17, 2021

Liked: Room comfort, communication

Rooms are nice. Restaurant food wasn’t anything to brag about. The views are great! Exterior of the hotel due for an upgrade

Stayed 5 nights in Nov 2021

2/10 Terrible

David

Aug 16, 2021

Disliked: Amenities, property conditions & facilities, communication

Stayed 4 nights in Aug 2021

10/10 Excellent

adrian

Nov 26, 2020

Liked: Cleanliness, room comfort, communication

Stayed 7 nights in Nov 2020

4/10 Poor

Georgina

Nov 4, 2020

Disliked: Cleanliness, amenities, property conditions & facilities

Muy mal servicio, y faltó limpieza de diario en el cuarto, sin servicio de TV e internet. Y cuidado con las personas que se pintan el cabello por unas pequeñas manchas querían quitarme mi depósito. Cómo mexicsnos que somos nos descriminan muy notorio.

Stayed 7 nights in Oct 2020

2/10 Terrible

Fidencio

Oct 17, 2020

Liked: Cleanliness, room comfort

Disliked: Communication

Disappointing.

We did not get the room that we paid for. Then, they wouldn’t accept credit cards. Fortunately, I had enough cash with me to pay for 3 nights stay. Not sure we’ll stay there again.

Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveler

Feb 23, 2020

Liked: Cleanliness

Disliked: Amenities

The views were fantastic. The desk clerks were very helpful. The location was relatively quiet. There is one major problem. Once you get to check in, they bring in a person who immediately tries to sell you one of their packages. Even after you tell them you are already booked online. Very pushy. The trip we booked with them was awful. The Chichen Itza package. We went to the Suytun Cenote 1st. We were there for 3 hours. This where we had lunch. It was ok. Buffet. We had to drag our wet clothes around that whole time.Then to Valladolid for 20 minutes. Needed more time there. Then we finally got to Chichen Itza. In the hottest part of the day. Not comfortable at all. By the time we got dropped off it was a 14 hour day and the wet clothes stunk.

Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveler

Jan 13, 2020

Disliked: Cleanliness, staff & service, room comfort

Cancun Plaza good; Bsea/Amigo not so good

The property is nice, but the room was not. The photos shown are not necessarily what you will get, certainly not what we got. We booked a unit with 1 king and 2 double beds, bu got a unit with one twin with a trundle underneath and 2 doubles. All beds had very thin mattresses that were not comfortable at all. The twin also was the "couch" for the room. The only other furniture was a table with chairs. Our unit had a loft for the double beds, and the stairs going up had a wobbly railing that was also very short. Dangerous for anyone, but especially for kids, as there were no balusters and plenty of space for one to fall. The room was cleaned twice in an entire week. The bathroom vent was so caked with dirt and lint that there was no air movement, and it never got dry after we showered the first time for the whole week. There was no drying line for wet swimwear. We booked a kitchenette expecting to cook some of our meals, but there was no pot to boil water, and the one frying pan was so warped it was nearly impossible to cook anything on it. The pizza in the restaurant was good. Everyone at the place was nice. The beach here is great, not crowded and a break keeps the surf down one one end for those who don't like big waves. The pool is also very nice, and the breakdown division of the deep and kid pools is very convenient for families with swimmers at different levels. If the room itself had been nicer and cleaned more often, I would think about returning.

Stayed 7 nights in Dec 2019

2/10 Terrible

Ezequiel

Jan 4, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Dec 8, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This picture is of the only penthouse that they have. Our room was no where near this. water clogged in our bathroom, did not get warm water for showers. apparently they use boiler to heat the water and start boiler only for some time. I also took a long time to get hot (just warm) water to the shower. the water pressure in the shower was extremely low. no one came t fix it either despite asking. The property is really very old and i guess suffers from old plumbing. The property is actually cancun plaza. amigo rental is a third party, to get any changes , i had to connect with amigo rentals . Amigo rentals was very unresponsive and has no bias for customers. There was also a lizard in our room. Not recommended.

Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveler

Dec 1, 2019

Disliked: Staff & service, amenities

Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Sep 14, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Sep 2019

2/10 Terrible

Verified traveler

Sep 8, 2019

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service, amenities

这是史上住过的最糟糕的一次酒店，性价特别低。首先别说名字和expedia不一样，而且第二天游泳池停掉，第三天竟然一早断电，但是酒店竟然不同意我们免费退房，我打电话给expedie，客服打电话给酒店协商，但是酒店经理不同意退房钱，只同意退定金。另外打扫，说是第三天给我们免费打扫，拖到第四天才给我打扫，而且所谓的打扫只是给我们换了床套而已，满个房间都是沙子。服务态度非常差，expedia的客服反而还未了协商失败而给我道歉，而酒店、从来没有一句道歉。怪我自己倒霉吧！大家要看清楚别再住这个黑店了

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Jul 14, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Je n'ai pas aimé le manque d'article dans la cuisine. Cafetière défectueuse et rien pour nettoyer la vaisselle. J'ai aimé le confort de la chambre et la gentillesse des gens à l'accueil.

Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Jun 25, 2019

Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Jun 15, 2019

Liked: Cleanliness

Disliked: Staff & service, amenities

El trato al turista nacional es NEFASTO, me trataron muy mal en el check in y en la alberca sufrí de discriminación por parte de un empleado de mantenimiento. Por supuesto que a Nadie que aprecie le recomendaría pararse por ahí

Stayed 4 nights in Jun 2019

10/10 Excellent

Susano, Guadalajara, Jalisco,Mx

Apr 28, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El lugar es agradable tiene su cocina fue excelente ya que se prepara comida o calientas tus alimentos. Lo único malo es que hicieron el aseo nada más un día de los seis que estuvimos y papel del baño nos querían darnos un par de rollos pero al último nos dieron otros dos

Stayed 6 nights in Apr 2019

8/10 Good

Verified traveler

Apr 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around Cancun and riviera Maya. Taxi and private transportation are too expensive and cumbersome to use. Parking in Cancun Plaza condo seems limited but we have had a parking space for our car every day.

Stayed 8 nights in Apr 2019

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