Ratings based on 868 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 9 Jun 2024
Great experience.
Comment from Hotel Management
10 Jun 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Kanhaiya,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 8 Jun 2024
This property charges €33 PER GUEST to use the pool. Not mentioned on Expedia site. Booked for an overnight with my kid after missing a flight, chose this hotel specifically for a swim to make the best of the situation. Disappointing.
Otherwise it's a clean generic hotel with beds, bathrooms and an excellent breakfast buffet.
Comment from Hotel Management
10 Jun 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Danielle, We would like to thank you for this review about your recent experience in our hotel.We're glad to hear that you found our hotel clean and enjoyed the excellent breakfast buffet, which is among the many positive aspects we strive to maintain for our guests.We regret to hear about your disappointment regarding the pool access charge. We understand that unexpected fees can be frustrating. Please note that as a hotel guest, you are entitled to a discount for the adjacent spa and pool facilities managed by an external company, although there is still a charge for their use. We apologize if this was not clearly communicated to you at the time of booking. Furthermore, we are sorry to hear that the hotel's condition did not meet your expectations. We take pride in our establishment and feedback like yours is invaluable as we continuously seek to enhance our guest experience.Our team is committed to providing courteous and prompt service, and we hope that you felt welcomed and assisted during your stay. We also hope that the room amenities provided added comfort to your visit, despite any shortcomings.We hope to welcome you back. Best wishes,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 31 May 2024
Movenpick from Airport don't have transport Shuttle service as others hotel have.
Comment from Hotel Management
1 Jun 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Saeed,Thank you for taking the time to review your stay.We are pleased to hear that you found our room amenities to your satisfaction, reflecting our commitment to providing a comfortable experience.We regret to hear about your disappointment with the shuttle service; while we do not offer a complimentary shuttle, we provide a convenient outsourced option for our guests. Additionally, we apologize if the service did not meet your expectations and will strive to ensure our staff consistently delivers the high standard of hospitality Mövenpick is known for. We also take note of your remarks regarding room cleanliness and would like to assure you that daily housekeeping is a standard at our hotel to maintain a clean and welcoming environment for our guests.We take pride in the positive aspects of our hotel that you've highlighted, such as the quality of our room amenities.We are looking forward to welcoming you again.All the best!Heinz Krähenbühl, General Manager
by A verified traveler
Posted 21 May 2024
Muy bueno
Comment from Hotel Management
24 May 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Apreciado Carlos, Muchas gracias por su excelente valoración sobre Mövenpick Hotel Zürich Regensdorf.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Atentamente,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 15 May 2024
They make u pay extra for parking after I booked for multiple nights already which is ridiculous but don’t mention it while I book…. This was frustrating but other than that the hotel is nice!
Comment from Hotel Management
18 May 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Sam, Thank you for taking the time to review your stay.It is a pleasure to know that you enjoyed your stay with us.We are sorry to hear that we didn't meet your expectations, With regards to our secure parking, It is significantly cheaper than parking in the centre, However, we regret that you did not find this of reasonable value. Nevertheless, our team thanks you for your kind words and are glad to hear that, in general, your time with us was pleasurable.We are looking forward to welcoming you again. All the best!Heinz Krähenbühl, General Manager
by A verified traveler
Posted 25 Apr 2024
Great personnel and great food with in house dinning.
Comment from Hotel Management
30 Apr 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear John,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 21 Feb 2024
The property advertises free airport shuttle. When I called to schedule a pick up time, I was informed that they did not. They said they would give me a number for a company that would charge $50 or I could book an Uber. I specifically booked this hotel for airport transportation. They refused to give me a refund when I tried to cancel for this reason.
Comment from Hotel Management
23 Feb 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Dakota,Thank you for taking the time to share your feedback.We are very sorry to hear of the circumstances that meant you were unable to stay with us and sincerely regret that we were unable to satisfy your request. We do realise that this particular situation is beyond your control and do empathise with your frustration in this particular situation. We will definitely refund you for the trip.We look forward to the chance to host you again for a more satisfying experience,Best regards,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für die Bewertung unseres Hotels.Wir können uns bei Ihnen für die bei diesem Aufenthalt entstandenen Unannehmlichkeiten nur ausdrücklich entschuldigen. Gerne würden wir Sie bei einem zukünftigen Aufenthalt vollends von unserem Service überzeugen.Gern würden wir Sie auch in Zukunft wieder bei uns begrüssen.Mit freundlichen Grüssen,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 7 Jan 2024
Love itt!!! Mall just a couple steps away.
Comment from Hotel Management
25 Jan 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Nur,Thank you for sharing this review of your time at our hotel.It's wonderful to hear that the convenience of having a shopping center just steps away added to the enjoyment of your stay.We look forward to a return visit from you in the future.Best wishes,Heinz Krähenbühl, General Manager
by A verified traveler
Posted 3 Jan 2024
I stayed there 3 nights, room was ok, but breakfast fast was super good, transport is limited because it’s 15 minutes from train station.
Comment from Hotel Management
25 Jan 2024 by Heinz Krähenbühl, General Manager, Hotel Management
Dear Jasvir, Thank you for providing us with your feedback about your recent stay.We're thrilled to hear that our breakfast impressed you with its variety and quality, truly a testament to our commitment to offering a delightful start to the day. It's also gratifying to know that our room met your expectations, providing a comfortable stay. We acknowledge that our location, being 15 minutes away from the train station, might have posed some inconvenience in terms of transportation. However, we're glad to point out that our hotel's suburban setting offers a peaceful retreat from the hustle and bustle while still allowing easy access to Zurich's city center within 15 minutes by public transport.We hope to welcome you again in the future. Best wishes,Heinz Krähenbühl, General Manager
