Ratings based on 434 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Excellent.!!
Comment from Hotel Management
1 May 2024 by Olivia Olgiati, Hotel Management
Dear guest, thank you so much for your good feedback. We would be happy to welcome you again soon!
by A verified traveler
Posted 27 Jan 2024
Most stay when they are in transit as this is steps from the train, but I stayed 10 days for business and loved it ! Nice breakfast, front desk (Nastasha specifically) very kind, everyone so friendly !!! Triple room is great for 2 for a longer stay or 3 for a shorter stay. Argentina Steakhouse connected and delicious (but $$$).
Stayed last year and again this year … will stay again !!!
Comment from Hotel Management
1 Feb 2024 by Hotel Wartmann, Hotel Management
Dear Guest,Thank you so much for choosing to stay with us during your business trip, and for taking the time to share your wonderful experience! We are delighted to hear that you enjoyed your 10-day stay and found our facilities, including the triple room, to be suitable for an extended stay.It warms our hearts to receive your compliments about our breakfast, and we're thrilled that our colleague at the front desk made a positive impression on you. We are truly fortunate to have such dedicated and kind staff members.It's fantastic to know that you appreciate the friendly atmosphere and that you found our location, especially being steps away from the train, convenient for your needs. We're equally pleased that you enjoyed the culinary delights at the Argentina Steakhouse, even though it comes with a bit of a price tag.We are grateful for your loyalty, having chosen to stay with us not only last year but again this year. Your feedback is invaluable, and we look forward to welcoming you back for another memorable stay. If there's anything specific you'd like us to prepare for your next visit, feel free to let us know.Safe travels until we have the pleasure of hosting you again!Warm regards,Hotel Wartmann
by A verified traveler
Posted 3 Jan 2024 on Hotels
Was fast but nice
Comment from Hotel Management
1 Feb 2024 by Hotel Wartmann, Hotel Management
Dear Guest,Thank you for your fantastic rating of 10 out of 10! We appreciate your kind words and are thrilled to hear you had a nearly perfect experience. If there's anything specific you think we can improve upon to make it absolutely perfect next time, please feel free to share. We look forward to welcoming you back for another wonderful stay.Best regards,Hotel Wartmann
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
3 Jan 2024 by Your Hotel Wartmann Team, Hotel Management
Dear Vadim Thank you very much for your excellent review.We are looking forward for your next stay.Kind regards
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
26 Nov 2023 by Patrick Modan, Hotel Management
Wow, thank you for the outstanding rating of 10 out of 10! We're truly honored by your perfect score and delighted to know that you had a fantastic experience with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We can't wait to welcome you back for another exceptional stay. If there's anything special you enjoyed during your visit, please feel free to share.
by A verified traveler
Posted 2 Nov 2023
First 3 days customer service lady was so nice very helpful but last day customer service was very rude
Comment from Hotel Management
8 Nov 2023 by Hotel Wartmann, Hotel Management
Dear mr. SibuWe sincerely appreciate your honest feedback. We are deeply sorry to hear that your last interaction with our customer service did not meet your expectations. We value providing a friendly and accommodating service and take your concerns very seriously.Rest assured, we will be forwarding your feedback internally to ensure that such incidents do not occur in the future. We will take the necessary measures to ensure that our entire team consistently upholds the highest standards of politeness and helpfulness.Nonetheless, we hope that you had an overall pleasant stay with us, and we would love to have the opportunity to welcome you back soon to provide you with the quality service you deserve.Best regards,Reception
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
26 Nov 2023 by Patrick Modan, Hotel Management
Thank you for your perfect rating of 5 out of 5! We appreciate your positive evaluation and are thrilled to hear that your experience with us met or exceeded your expectations. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, we'd love to hear more. We look forward to hosting you again in the future.
by A verified traveler
Posted 17 Oct 2023 on Hotels
Comment from Hotel Management
26 Nov 2023 by Patrick Modan, Hotel Management
vielen Dank für Ihre großartige Bewertung! Es ist eine Freude zu sehen, dass Sie Ihren Aufenthalt bei uns mit der Höchstnote von 10 von 10 Punkten bewerten. Wir sind stolz darauf, dass unser Team dazu beitragen konnte, Ihnen eine ausgezeichnete Erfahrung zu bieten. Ihre Zufriedenheit ist unsere Motivation, und wir freuen uns darauf, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen.
by A verified traveler
Posted 16 Oct 2023
Our power in the room went out and we called the number provided on the sheet in the room only to hear we dialed the wrong number ,than we called the hotel number ,got the same lady who said she will help - I told her I recognize her voice. She never came instead I had to locate a key to power fuses myself,she said to look in breakfast fast place below coffee machine!
I was able with help from my neighbor to turn on power! The hotel was not prepared for such a situation at all! Nobody on desk at night! Absolutely unacceptable on their part! The lady told me after I said this to her ,but you have power back….1,5 hrs later ! The management there needs to resolve problems faster! And better ..clearly the lady on the phone was not even anywhere near by..and constantly had to check back with management herself…
Comment from Hotel Management
20 Oct 2023 by Hotel Wartmann, Hotel Management
Dear Guest,We deeply apologize for the inconvenience you experienced during your recent stay at our hotel. It is truly regrettable that you had to face a power outage and the subsequent challenges in seeking assistance. Your feedback regarding the unavailability of a staff member at the front desk during the night is duly noted, and we understand the frustration it must have caused.We assure you that we are taking immediate steps to address the issues you encountered and to improve our response protocols in the event of such occurrences. Your feedback is invaluable in helping us enhance our services and ensure a more seamless experience for our guests in the future.We sincerely appreciate your understanding and hope to have the opportunity to regain your trust during your next visit.Best regards,The Management Team
by A verified traveler
Posted 10 Oct 2023
we would stay again
Comment from Hotel Management
26 Nov 2023 by Patrick Modan, Hotel Management
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your stay with us and that you would choose to stay again. Your satisfaction is our ultimate goal, and we look forward to welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, feel free to share. We appreciate your recommendation and can't wait to host you again.
