Ratings based on 90 Verified Reviews
4.5 Room cleanliness
3.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
27 Nov 2023 by Hotel Tilia, Hotel Management
Lieber ShawnBesten Dank für die tolle Bewertung.Freundliche Grüsse
by A verified traveler
Posted 30 May 2023
Perfect
Comment from Hotel Management
6 Jun 2023 by Fabian Brändli, Hotel Management
Besten Dank für Ihre positive Rückmeldung
by A verified traveler
Very nice accomodations
Posted 19 Nov 2022 on HotelsVery nice stay, just like last time I was here. Only complaint is that the ID scanner couldn't read my ID so I had to enter my details manually. Not a problem just a little inconvenient.
Comment from Hotel Management
24 Nov 2022 by Your Hotel Tilia-Team, Hotel Management
Thank you so much Shawn for the review.
by A verified traveler
Check-in any time!
Posted 7 Sep 2021 on HotelsThe check-in automated machine was good, I'd rate it 95%. My only problem was a delayed reaction to my signature which caused me to "X" out of the screen which dumped me back to the start screen. Then I had to go through the check-in process again. It also caused a double charge to my credit card which was almost immediately refunded - that made me VERY happy. The room was clean and very modern. It's close to the train tracks but I was exhausted so the noise didn't bother me.
Comment from Hotel Management
22 Sep 2021 by Fabian , Hotel Management
Dear Shawn
thanks a lot for your review.
Our concept is rather modern and therefore we can offer lower rates than our competitors for a nice product.
Hope to see you soon again back at Hotel Tilia.
by A verified traveler
Toatlly self service accommodation
Posted 6 Nov 2019 on HotelsThe reception had no staff. We had to check in on our own.
Room is OK, but the door of the bathroom is glass.
Self help croissant and drinks for breakfast.
Comment from Hotel Management
17 Dec 2019 by Hotel Tilia, Hotel Management
Dear Wai Hoi Dominic, I appreciate your review. We're glad that you were satisfied with your stay at Hotel Tilia. Our Check-in machine offers great flexibility to all our guests, who are arriving late or got stuck in traffic jam. Our coffee corner is complimentary and offers a nice welcome in the morning, before leaving the Hotel
by A verified traveler
Posted 28 Oct 2019
Nice location near train station wUgh no issues. Didn’t see staff which would be nice. Needed to ask something
Comment from Hotel Management
17 Dec 2019 by Hotel Tilia, Hotel Management
Dear Anoynmous, thanks for your review. We are available by email or phone and reply within a few hours / minutes during daytime. We are happy to assist you.
by A verified traveler
Posted 21 Oct 2019
Good location - convenient to train station. Safe neighborhood. Quiet room. Comfortable mattress. No microwave. No front desk staff. I had difficulties with the self check-in.
Comment from Hotel Management
17 Dec 2019 by Hotel Tilia, Hotel Management
Dear Anonymous, thanks for your review. What exactly was the issue with the check-in? We have a 24 hours hotline that supports our guests with the check-in. Regards
by A verified traveler from London
Posted 24 Jul 2019
The check in by Anita and her general helpfulness was superb. She truly cares and your stay at the Villa Filaus. Also she is very informative on what to do. The location near the promenade and other facilities is excellent.
by A verified traveler
Great Hotel
Posted 22 Jul 2019 on HotelsExcellent place, rooms were big and i was lucky to have a balcony, the weather helped as it was hot.. no air con which is a dissapointment but the balcony helped leaving the door open. Church next door so be ready for the bells. Clean hotel and staff are friendly. Short walk to bars and shops. Tea and Coffee available all day downstairs near reception. More like a 4 star. English channels available.
Comment from Hotel Management
19 Aug 2019 by Hotel Tilia, Hotel Management
Dear Heten, that is an outstanding review, thanks a lot for your positive feedback. We are very happy to hear that you felt so comfortable like in a 4-star hotel, as we are positioned in the middle class section. Best Regards
