Ratings based on 115 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
13 May 2024 by Omar T., Hotel Management
Many thanks for your feedback, we appreciate that you took the time to post a review.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
13 May 2024 by Omar T., Hotel Management
We are delighted to see you had a positive stay, and we appreciate that you took the time to post a review.
by A verified traveler
Posted 17 Feb 2024
Perfect location
Comment from Hotel Management
21 Feb 2024 by Omar., Hotel Management
Many thanks for your feedback, it is much appreciated.
by A verified traveler
Posted 1 Feb 2024
nice Staf at the reception
Comment from Hotel Management
8 Feb 2024 by T., Hotel Management
Many thanks for your feedback; it is much appreciated.
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
8 Feb 2024 by T., Hotel Management
Many thanks for your feedback; it is much appreciated.
by A verified traveler
Convenient for one night and great location
Posted 4 Jan 2024 on HotelsConvenient for one night and great location in Zurich's Old Town.
Comment from Hotel Management
8 Feb 2024 by T., Hotel Management
Many thanks for your feedback; it is much appreciated.
by A verified traveler
Posted 28 Oct 2023
Great location
Comment from Hotel Management
29 Oct 2023 by T., Hotel Management
Thank you for your feedback; it is much appreciated!
by A verified traveler
Posted 25 Oct 2023
Everything was good but the shower are small.
Comment from Hotel Management
25 Oct 2023 by Omar T., Hotel Management
Thank you for your feedback; it is much appreciated.
by A verified traveler
Not worth the price and you may not get a locker
Posted 10 Aug 2023 on HotelsBooked 1 pod for 3 nights. When I arrived I was informed my booking didn’t include a locker, evening though that was not stated in the listing. After staff looked into it, I was told that while the booking SHOULD have said that there was no locker (and didn’t) that it also didn’t say a locker was included (just implied from pictures in the listing and other travelers’ reviews) so I would be without one. They offered to give me an open locker the first night but said I wouldn’t have one in the second night and would have to pay 10CHF the third night for an available locker (after just telling me that the cost for a room with a locker is the same as a room without). After some back and forth with the employee who then talked to the manager they agreed to let me use the locker on the third night without charge. Even better though the charge was waived, the way the situation was handled by staff, including trying to tell me that even though it wasn’t my fault that I didn’t have a locker they would get away with a technicality on it, seemed unprofessional and frustrating. The stay after was subpar. While the privacy of the pods is nice, the blackout curtain does not cover the whole door and the beds are super creaky and loud whenever you move. Bathrooms and showers were dirty. Overall definitely not worth it for the price.
Comment from Hotel Management
10 Aug 2023 by T., Hotel Management
Dear guest,Your reservation clearly states in the rate plan that the capsule you booked does not include a locker. We understand that mistakes can happen, but we find it unfair that you blame your lack of planning on our staff member; they did the best they could in solving the matter since we were fully booked on these nights.
by A verified traveler
Posted 8 Aug 2023
Great stay! would recommend getting some tables in the common area.
Comment from Hotel Management
10 Aug 2023 by T., Hotel Management
Dear Minju,Many thanks for your feedback, it is much appreciated.
