Ratings based on 206 Verified Reviews

3.9 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 21 May 2024
This hotel was exactly as expected, however there is a very loud church bell that sounds at 7:00 and then every 15 minutes after. Not ideal if you’d like to sleep in at all.
Comment from Hotel Management
22 May 2024 by Team Bes Western Hotel Spirgarten, Hotel Management
Thank you for your feedback. We are sorry to hear that the church bell disturbed your sleep. We hope your stay was otherwise pleasant.Kind regards
4 out of 5
by A verified traveler

Posted 21 Aug 2023
The hotel was pretty good in many aspects. But it didn't have A/C, and there was no proper/normal size window to open either. If we opened the window the street noise was terrible.
1 out of 5
by A verified traveler

Worst hotel and no air condition

Posted 21 Jul 2023 on Hotels
Stay away. Not worth the money. Rooms have tiny windows and no air condition Stay away and you can get cheaper rooms with a/c and bigger windows u can open and help you cool off I end up going and booking another room and lost my money for two nights
4 out of 5
by A verified traveler

Nice stay.

Posted 15 Jun 2023 on Hotels
I was only there for a night - room was very clean. However, it was uncomfortably warm - I ended up leaving the window fully open all night. Also, the wi-fi doesn't reach the third floor, which was inconvenient. Breakfast was lovely - very nice having the option to sit outside. Tram stop right outside. All staff were helpful.
2 out of 5
by A verified traveler

Posted 26 May 2023 on Ebookers
Never again, had to ask for refrigerator, no heat, electricity failure television problem, no internet connection- disaster
5 out of 5
by A verified traveler

Comfortable and Helpful Staff

Posted 18 Nov 2022 on Hotels
Comfortable enough for one night and good food in the brasserie next door. The lady on reception was incredibly helpful finding and allowing me to borrow a plug adapter overnight.
2 out of 5
by A verified traveler

Posted 30 Sep 2022 on Hotels
Comment from Hotel Management
1 Oct 2022 by Nico Masi, Front Office Manager, Hotel Management
Dear NancyWe are very sorry that it seems you did not have a pleasant stay at our hotel.Our goal is always to provide our guests with the best possible stay. We would also have been pleased if you had informed us about any grievances on site. We are sure that we would have done everything possible to eliminate them.Nevertheless, we would be very happy to welcome you again.Best regardsNico MasiFront Office ManagerBest Western Hotel Spirgarten
4 out of 5
by A verified traveler

Posted 28 Sep 2022 on Hotels
Comment from Hotel Management
1 Oct 2022 by Nico Masi, Front Office Manager, Hotel Management
Dear Ronthank you very much for the great review.We are happy that you did enjoy the stay at our hotel and hope to welcome you soon again.Kind regardsNico MasiFront Office ManagerBest Western Hotel Spirgarten
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Sep 2022
4 out of 5
by A verified traveler

Posted 12 Jul 2022 on Hotels
Good place clean nice staff very pleasant.
Comment from Hotel Management
2 Aug 2022 by Nico Masi, Front Office Manager, Hotel Management
Dear Scott thank you very much for the great review. We hope to welcome you soon again at our hotel. Take care and stay healthy. Regards Nico Masi Front Office Manager
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