Ratings based on 999 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Nothing fun to do at this property, very boring.
by A verified traveler
Posted 20 May 2024
It was a good trip, but it wasn’t a good value. Didn’t feel like a $1,000 per night experience, which is what I paid
by A verified traveler
Posted 20 May 2024
Fantastic Staff and service. However the funishure is worn out especially at restaurants.
Comment from Hotel Management
20 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Maria,Thank you for your feedback regarding your recent experience with us. We're pleased to hear that you found our staff and service to be fantastic. Providing exceptional service is our priority, and we're delighted that our team met your expectations.We appreciate your feedback regarding the furniture at our restaurants. Rest assured, we take all guest feedback seriously, and we will address this matter with our management team to ensure improvements are made where necessary.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for an even better experience.Warm regards,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Erdal,Thank you for taking the time to rate us! Knowing that you had an exceptional experience at our hotel is very rewarding for us. We hope to remain your preferred choice for accommodation in the future. If you ever need anything during your next stay or have any feedback to share, we are at your service. We hope to see you again soon!Best regards,
by A verified traveler
Posted 14 May 2024
Very nice place for relaxing
Comment from Hotel Management
16 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Sizhen,Thank you for your feedback! We're delighted to hear that you found our resort to be a very nice place for relaxing. Providing a serene and tranquil environment for our guests to unwind and recharge is one of our top priorities, and we're thrilled that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back for another relaxing stay in the future!Warm regards,
by A verified traveler from Ridgewood
Posted 14 May 2024
Paradise on earth
Comment from Hotel Management
14 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Enea,It sounds like you found a piece of paradise! If there's anything else you'd like to share about your experience, feel free to let us know.Best regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Karin Johnson,We sincerely appreciate your 5-star rating. Your satisfaction is our greatest reward. We hope to have exceeded your expectations during your stay, and we hope you enjoyed all our services and facilities. Please do not hesitate to reach out if you need anything on your next visit. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 9 May 2024
Quiet and relaxing space for couples . Loved it !
Comment from Hotel Management
10 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Stephanie,It's fantastic to hear that you found Le Blanc Cancun to be a tranquil and rejuvenating retreat for couples! Creating a serene and peaceful environment is essential for a truly relaxing getaway, and it sounds like the resort delivered on that front. Whether you were enjoying a romantic dinner, lounging by the pool, or simply soaking in the beautiful surroundings, it's wonderful that you were able to fully unwind and enjoy your time together. If you ever decide to return, we'll be delighted to welcome you back for another blissful escape!Warm regards,
by A verified traveler from Knoxville
Posted 3 May 2024
We love Le Blanc. Have been visiting since 2011. The service is fantastic and the beach is unbeatable. Beautiful resort which continues to get better year after year.
Comment from Hotel Management
3 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Mark William,Thank you for your loyal patronage and for being part of the Le Blanc family since 2011! We're delighted to hear that you continue to enjoy your visits and that our resort has consistently met your expectations over the years.It's wonderful to hear that you find our service fantastic and that you appreciate the unbeatable beach at our resort. We're committed to providing exceptional experiences to our guests, and we're thrilled to know that you've had consistently positive experiences with us.We truly value your feedback and loyalty, and we look forward to welcoming you back for many more memorable stays at Le Blanc.Thank you for choosing Le Blanc Los Cabos, and we can't wait to see you again soon!Warm regards,
by A verified traveler
Posted 1 May 2024
Overall this hotel is far from being exceptional. My rating for this stay is far away from a 5 start hotel, 3 starts at the most.
Reception and welcoming staff are 5 start. Rooms are way too small, bathroom so small you cant even turn around, toilet and bathroom in the same area. Sharp corners everywhere. No balcony to get out and seat and enjoy the beach. So rooms are way too expensive for what they provide. Upon our arrival, no shampoo empty bottles, limited lotions you have to ask for additional supplies.
All restaurants are small
Reservation were limited with times we were forced to
Take empty tame slots early in the evening for our dinners. Breakfast is limited and every day same, no variety of food. One chief who makes omelets and specials so he was way over worked and over booked with orders we waited for our omelets more then 20
Min.
No protein powder to get mixed in shakes for people on a special diets and training regimen.
Gym was exceptional and clean kept well and also Spa area. However spa treatments are way too expensive for an 80
Min massage you are looking to pay about 380
Dollars. Nice spa though hydrotherapy is included in the room price. Margarita spa girl was amazing as well as Judy spa massage therapist.
Beach never got cleaned only once during our stay there from the seaweed. Glass around pool area dirty from the rain sand and wind and hasn’t been touched for days so you look through dirty glass outside. That should not be in a 5 star hotel.
Comment from Hotel Management
2 May 2024 by Le Blanc Spa Resorts Cancun, Hotel Management
Dear Marina,Thank you for sharing your feedback with us. We appreciate your insights into your recent stay at our resort.We're glad to hear that you found our reception and welcoming staff to be exceptional. However, we understand that there were aspects of your stay that did not meet your expectations.Your comments regarding the room size, bathroom layout, and lack of balcony are duly noted. We understand that these factors are important for your comfort and relaxation.We also appreciate your feedback regarding the amenities and variety of food at breakfast. We continuously strive to enhance our offerings based on guest feedback, and your input will be valuable in this process.Regarding the issues with reservations and wait times at the restaurants, we understand the importance of a seamless dining experience and will work to address these concerns.Thank you for acknowledging the exceptional service provided by some of our team members. We will be sure to pass along your kind words to them.Furthermore, we will address any cleanliness issues to ensure a more enjoyable experience for all our guests.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future.Warm regards,
