Ratings based on 1,001 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
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Comment from Hotel Management
26 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Palomares,Thank you for your wonderful rating! We're delighted to know you had a great stay with us.Best regards,
by A verified traveler
Posted 24 May 2024
The pool was dirty, the beach bar does not exist, and the ambiance was terrible.
Comment from Hotel Management
26 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Salomon,Thank you for your feedback. We apologize for the disappointing experience regarding the pool cleanliness, lack of a beach bar, and the ambiance. We will address these issues to improve our services.Best regards,
by A verified traveler
Posted 24 May 2024
Hotel was dirty. The AC was not working and we still haven’t gotten back a refund from our stay since we canceled.
Comment from Hotel Management
26 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Ms. Salomon,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness and the non-functional AC. We are also looking into the refund issue and will resolve it as soon as possible.Best regards,
by A verified traveler
Posted 17 May 2024
Very friendly and amazing atmosphere
Comment from Hotel Management
20 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear LanaThank you for your kind review. We're delighted to hear that your experience at our establishment was excellent and that you enjoyed the friendly atmosphere. Your support and feedback mean a lot to us! We look forward to seeing you again soon and continuing to provide you with equally amazing moments.Kind regards,
by A verified traveler
Posted 14 May 2024
The a/c didnt work the whole time we were here and the water had issues cold or hot
Comment from Hotel Management
15 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Yanez,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the air conditioning and water issues during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future.Best regards,
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Wrentz,Thank you for your feedback and positive rating. We appreciate your stay with us and hope to welcome you back soon for an even better experience.Best regards,
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
26 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Yoder,Thank you for your excellent rating! We're thrilled to hear that you enjoyed your stay.Best regards,
by A verified traveler
Posted 2 May 2024
Primero que nada , el check in super tardado, los baños necesitan reparacion, la comida no es buena, si quieres pedir camarones es un cobro de 600 pesos, el servicio al cuarto cobran 90 pesos, tienes que salirte de la alberca para ir a comer,no te llevan snacks a los camastros, en general muy malo para el precio
Comment from Hotel Management
3 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Estimada Srta. Martinez,Agradecemos sinceramente sus comentarios sobre su experiencia con nosotros. Lamentamos mucho que no hayamos cumplido con sus expectativas durante su estancia. Sus comentarios son muy importantes para nosotros y los tendremos en cuenta para mejorar nuestros servicios en el futuro.Atentamente,
by A verified traveler
Posted 30 Apr 2024
Súper espectaculares mis vacaciones realmente las recomiendo 👍👌
Comment from Hotel Management
3 May 2024 by Kurt Reiband E-Concierge, Hotel Management
Estimada Srta. Collazo,Nos alegra mucho saber que disfrutó de sus vacaciones con nosotros. ¡Gracias por su recomendación y por calificar su experiencia con nosotros! Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales,
by A verified traveler
Posted 27 Apr 2024
Beautiful
Comment from Hotel Management
28 Apr 2024 by Kurt Reiband E-Concierge, Hotel Management
Dear Mr. Maldonado,Thank you for your positive feedback and for rating your experience with us as 5/5. We're delighted to hear that you found your stay beautiful. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know.Respectfully,
