Ratings based on 1,207 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Club lounge staff so friendly
by A verified traveler
Posted 14 Jun 2024
This hotel was very nice, it's not a huge, the atmosphere around the swimming pools and the beach was relaxing, the food was very good and fresh, loved the staff at the bar Mario and the lady I can't remember the name were very attentive. The room was always cleaned when we got back from the different activities that we were able to booked at the hotel lobby. Walking distance from restaurants and shopping areas!
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Ashley,Thank you for choosing Presidente InterContinental Cancun for your stay and for taking the time to share your lovely feedback. We are thrilled to hear that you enjoyed our relaxing atmosphere by the pools and beach, as well as the quality and freshness of our food.Your kind words about our staff, especially Mario and the lady at the bar, are greatly appreciated. We are pleased that you found your room consistently clean and that you took advantage of the activities available through our lobby. Our convenient location close to restaurants and shopping areas is indeed one of our many highlights.We truly appreciate your comments and look forward to welcoming you back in the future.Warm regards,
by A verified traveler from New York
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Shirley,Thank you for choosing Presidente InterContinental Cancun Resort. We appreciate you taking the time to share your impressions of your recent stay with us.We are delighted to know that your stay was entirely satisfactory and that you enjoyed our beautiful beach. We look forward to welcoming you back to your home in Cancun.Sincerely,
by A verified traveler
Posted 13 Jun 2024
Excellent service, location, beaches, pools, wish we could stay longer.
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Ricardo,Thank you for choosing Presidente InterContinental Cancún. We greatly appreciate you taking the time to share your feedback.We are delighted to hear that you enjoyed our service, and beautiful beaches. Your kind words mean a lot to us. We are glad you visited and look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Hemal,Thank you for choosing Presidente InterContinental Cancún Resort. We appreciate you taking the time to share your impressions of your recent stay with us.We are pleased to know that your stay was entirely satisfactory and that you enjoyed our beautiful beach. We look forward to welcoming you again to your home in Cancún.Sincerely,
by A verified traveler
Posted 13 Jun 2024
Not an all inclusive
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Devin,Thank you for choosing Presidente InterContinental Cancún. We sincerely appreciate you taking the time to share your feedback.We regret that we did not meet your expectations. Your comments are invaluable to us as they help us continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely,
by A verified traveler from South Salt Lake
Posted 13 Jun 2024
I would give 10 stars if u could
Comment from Hotel Management
13 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Fidel,Thank you sincerely for choosing Presidente InterContinental Cancun and for your kind words. It brings us immense joy to hear that you had such a fantastic experience with us. Your glowing review means a lot to our team.We can't wait to have the pleasure of hosting you again. Whether it's for another memorable stay or to exceed your expectations even further, we'll be here ready to welcome you back with open arms.Warm regards,
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Juan,Thank you for choosing Presidente InterContinental Cancún Resort. We appreciate you taking the time to share your impressions of your recent stay with us.We are pleased to know that your stay was entirely satisfactory and that you enjoyed our beautiful beach. We look forward to welcoming you again to your home in Cancún.Sincerely,
by A verified traveler
Posted 10 Jun 2024
The club level access was great and well worth the extra cost. Breakfast and the cocktail hour service was wonderful and it was nice having a space to work and relax.
Comment from Hotel Management
10 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Mary,Thank you for choosing Presidente InterContinental Cancun and for your kind feedback. We're thrilled to hear that you enjoyed your stay, especially the club access. It's wonderful to know that you found breakfast and cocktail hour service to be delightful and that you appreciated having a space to both work and relax. We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 10 Jun 2024
Bathroom door didn't close and the Aircon noise in the room was very disturbing...inspite of complaints no one bother to check
Comment from Hotel Management
10 Jun 2024 by Felix Ruano, General Manager , Hotel Management
Dear Umesh,We extend our sincere gratitude for choosing Presidente InterContinental Cancun for your recent stay. We deeply regret the inconveniences you experienced with the bathroom door and the disturbance caused by the air conditioning noise in your room. Please accept our sincerest apologies for any discomfort caused, and rest assured that your concerns have been duly noted. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a more seamless experience for our guests in the future. Thank you once again for your feedback, and we eagerly anticipate the opportunity to welcome you back.Warm regards,
