Ratings based on 1,395 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Staff was really great and really friendly. Had a great time at resort. Only thing that was inconvenient was the first come first serve restaurants. Wish they had reservation options instead of having to wait more than 1 hour for a table.
by A verified traveler
Posted 13 Jun 2024
We had the swimming pool which was private and awesome. The buffet had plenty to choose from but they also had restaurants To just sit and enjoy your meal. I also enjoyed two rounds of golf and everybody was exceptionally nice and hospitable
by A verified traveler
Posted 12 Jun 2024
Enjoyed every day of our stay at Iberostar. Excellent food with many options and very friendly staff.
Comment from Hotel Management
13 Jun 2024 by Quality Manager, Hotel Management
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honor of serving you again soon.Best Regards,
by A verified traveler from Reno
Posted 10 Jun 2024
The property is great the employees very friendly, the golf course fantastic and the food and drinks great too, but the new policy of “No Reservations Required” for the Steakhouse and the Italian restaurants is not good. I’ve been staying at Iberostar Cancun and Playa Paraíso for the last 6 years and we never had a problem booking a table and now with the first come first serve policy is almost impossible maybe you should do something about it.
Comment from Hotel Management
11 Jun 2024 by Quality Manager, Hotel Management
First and foremost, we would like to express our gratitude for your kind loyalty and trust over the years and for your kind words and positive rating of our hotel. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. On the other hand, we thank you for sharing your invaluable feedback with us. We can assure you that every implementation is made with the intention of improving and offer our guests only the best experiences. Thank you so much for sharing your valuable input with us and rest assured we will share it with our management. It would be an honor to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
by A verified traveler from Springboro
Posted 10 Jun 2024
Drinks were average, no access to chips and guac??? Restaurants were not big enough to accommodate number of people staying on the property
Comment from Hotel Management
12 Jun 2024 by Quality Manager, Hotel Management
Thank you for sending us your feedback. Our guests’ satisfaction is top priority and we truly regret to read that we did not exceed your expectations. We try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction, therefore, we are sorry for the impression that you have received during your time with us. We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion. Best regards,
by A verified traveler
Posted 8 Jun 2024
After a long day of flying we check in and they tell us our two kids weren’t on the reservation even though on my Expedia app said two adults and 2 kids. They didn’t seem that empathetic and said “it always happens with Expedia” and that I need to pay an extra $800-$1100. He asked me what i wanted to do like I had a choice. We traveled all day and I just wanted to lay down. I didn’t want this to ruin the beginning of our trip so we said we will fork it out and worry about it when we came home. Property was nice, a lot of pools, a big splash pad for kids and kid height pools. Every day had schedule of events for everyone. Ocean was a bit rough but kids loved finding seashells. Very family friendly and quiet. Food was disappointing and drinks were ok. My husband and I got food poisoning. The gift shop will rip you off. $18 for a bag of Funyuns, $5 for a chocolate egg, $10 for Pringles, $18 for cola gummies. My kids were so sad when I had to say no. Way over priced. Housekeeping was awesome, room service was fast. Room was well conditioned. No balcony though. We loved the bubble party in the pool. That was our favorite. My kids had the best time at their first all inclusive, but my husband and I have been at better ones. This was just ok for us.
Comment from Hotel Management
12 Jun 2024 by Quality Manager, Hotel Management
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Cancun.Our main priority is to exceed our guests’ expectations at all times and we truly regret to read about the inconveniences you experienced with your reservation. It is important to mention that despite travel agencies being a third party company, we can assure that our front desk team hand in hand with our partners and travel agencies will always do everything in their hands to assist our guests in the best possible way. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect. On the other hand, we truly regret reading about the situation you describe and we truly hope you and your husband are doing better now. We can assure you we are fully committed to our guests and to their safety and well-being. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation and safety. In order to maintain these high standards we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. We do not take your feedback lightly and we will forward them to our Food and Beverage department for their review.Rest assured that your feedback is truly important to us and we hope to have the opportunity to serve you once again in the near future.Best regards,
by A verified traveler
Posted 4 Jun 2024
Decent place, not great not bad
Comment from Hotel Management
5 Jun 2024 by Quality Manager, Hotel Management
We are deeply sorry to read that we did not exceed your expectations completely. For future occasions, we kindly remind you to inform us about any request whilst you are in our hospitality as it can give us an opportunity to primarily find a solution to any issues you are not happy with and more importantly ensure that you are able to fully enjoy your holiday with us.Once more, thank you for your review. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Best regards,
by A verified traveler
Posted 2 Jun 2024
Was very fun.
Comment from Hotel Management
4 Jun 2024 by Quality Manager, Hotel Management
We thank you for sharing this positive feedback after your stay at our Iberostar Selection Cancun. It would be an honor to serve you again and until then we wish you well.Best regards,
by A verified traveler
Posted 2 Jun 2024
I moved from Crown Paradise after not having the best experience. As soon as I arrived at Iberostar everything changed. I greeted with smiles, check in a little early and was easy! From arrival to departure staff was great, room was spacious and clean stayed in a Villa. Food was good, drinks were good. I recommend.
Comment from Hotel Management
4 Jun 2024 by Quality Manager, Hotel Management
We would like first and foremost to thank you for deciding to spend the rest of your vacation at Iberostar Selection Cancun. It was a pleasure for us to welcome you. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home and we couldn't be happier to know that we exceed all your expectations. We all look forward to welcoming you again in the not too distant future.Best Regards,
by A verified traveler
Posted 1 Jun 2024
Great resort
Comment from Hotel Management
4 Jun 2024 by Quality Manager, Hotel Management
We are very happy to read that Iberostar Selection Cancun has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Best Regards,
