Ratings based on 2,122 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Small resort, easy to get to pools, beach restaurants. Was quiet and relaxing. Staff was very friendly. Not a lot of entertainment but we were there to relax. Food was pretty decent
Comment from Hotel Management
14 Jun 2024 by Kind regards, Guest Service, Hotel Management
Dear Heather,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We hope to have the opportunity to serve you again in the near future.
by A verified traveler
Posted 13 Jun 2024
Wonderful!
Comment from Hotel Management
14 Jun 2024 by Kind regards, Guest Service, Hotel Management
Dear Julia,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.It will be an absolute pleasure to welcome you once again on your next visit.
by A verified traveler
Posted 13 Jun 2024
The view was amazing from our room. However our A/C unit was overwhelmed the entire time there. Very loud, we had friends that stayed in a swim up room and the A/C was better, however it poured water into their room overnight, the lobby and check-in area were all very hot. The staff was on point with service. Difficult to sleep and relax while constantly sweating.
Comment from Hotel Management
14 Jun 2024 by Sincerely, Guest Service, Hotel Management
Dear Bryan,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We will share your suggestions with the corresponding department to improve our procedures and services.We hope to welcome you again on your next vacation in the Mexican Caribbean.
by A verified traveler from Campbellsburg
Posted 13 Jun 2024
Property was nice staff was super nice and friendly getting dinner reservations was difficult and could not get reservations to the places we wanted there was hardly any entertainment and or activities during the day rooms where very dated would I go again no I dont think so.
Comment from Hotel Management
13 Jun 2024 by Sincerely, Guest Service, Hotel Management
Dea Danielle,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.
by A verified traveler
Posted 13 Jun 2024
excellent service,honest people,good ambience,relax environment
Comment from Hotel Management
13 Jun 2024 by Guest Service, Hotel Management
Dear Demy,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope you will come back to visit us again in the future. See you always!
by A verified traveler
Posted 12 Jun 2024
This resort was amazing. They greet you and show you around the resort and make you feel at home. I would give it a 10/10 but I’m not because my husband and I didn’t like that they try to get you to join their club and they say that there’s no fee but afterwards ask you for your card info and an ID. We were skeptical about it so we didn’t proceed to sign those documents. The lady was persistent and was asking us all kinds of questions about our life. If you consider staying here just be aware. Besides that, everything was great. It’s walking distance to other restaurants, the malls and clubs or you can take the bus to be around. Enjoy your time here!!
Comment from Hotel Management
13 Jun 2024 by Sincerely, Guest Service, Hotel Management
Dear Stacy,Thank you very much for the magnificent evaluation that you have shared.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We will share your suggestions with the corresponding department to improve our procedures.It will be an absolute pleasure to welcome you once again on your next visit.
by A verified traveler
Posted 12 Jun 2024
Property was kept very clean. Staff were very friendly and provided great customer services. Food was amazing. Great show at the hibachi dinner. Will definitely go back.
Comment from Hotel Management
12 Jun 2024 by Guest service., Hotel Management
Dear Brian,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
by A verified traveler
Posted 12 Jun 2024
A nice and quiet hotel for vacations with the
Family or friends, everything is very clean and their workers are very friendly
Comment from Hotel Management
12 Jun 2024 by Guest service., Hotel Management
Dear Mayra, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Knowing that we have lived up to your expectations fills us with satisfaction.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
by A verified traveler
Posted 12 Jun 2024
We had a blast. Only reason this isn't 5 stars is because when I was booking, I selected that we had a child. I was shown a room that was a suite on Expedia and selected that room. Unfortunately, that was on the adults only side of the resort, so it was a rocky check in having to switch rooms. That was pretty inconvenient going through that process. But after that, the entire stay was 5 stars. Everyone that works there is so nice. Miguel was our butler and he was awesome. Damian the bartender at the outdoor bar is a gem as well. The part that I was blown away the most at was that I left the lights on in my car, and the staff found where we were on the resort and told us. That was such a lifesaving moment and thanks again for that.
Comment from Hotel Management
12 Jun 2024 by Guest service., Hotel Management
Dear Jihad, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
by A verified traveler
Posted 12 Jun 2024
No complaints
Comment from Hotel Management
12 Jun 2024 by Guest service., Hotel Management
Dear Brandon, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
