Ratings based on 3,290 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plymouth
Posted 17 May 2024
Ok, so like all resorts they’d like to upsell once you arrive, I get it, but with two kids melting down it was a little infuriating to try to sell us some extra packages once we checked in, we thought we were getting our bags delivered to our room but we’re ushered to a desk and told we could get a feee something but only if we signed up right now, hey nothing is free and was at least twenty minutes of back and forth to just say no thank you and then be told where we could request our bag delivery. So that’s the hello. The app the app the app, ok I’m no techno phobe but I came here to get away from my phone as well, but if you want a reservation or to know anything it’s all in the web..scan the qr and all your questions will be answered..wrong. The tv channel listing just says TV, there is no paper map in your room or a book on amenities, and all reservations go live at 7:00 and are all gone by 7:00, just stare at your screen to learn anything you want to know about GR, which does not stand for great. The food was mediocre on its best day. There is zero variety, and the burgers and dogs by the pool you wouldn’t serve to your enemy. And guess what else they don’t have as part of your unlimited food and beverage selections. No sparkling wine or champagne, that’s for preferred members only. Even on Mother’s Day my wife couldn’t get a mimosa, so she complained and finally after a half hour a manager said she would send up a bottle of champagne. But they never did. Out of letters
by A verified traveler
Posted 17 May 2024
Thank you for everything second time staying here!
Lupita Salvador all star reason why I came back to this property!
Rafael and Armando rock stars
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 16 May 2024
Room had many damages
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 15 May 2024
Loved how close and beautiful the beach was, the staff was amazing and so helpful.
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 15 May 2024
Everything was good atmosphere and staff
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for your feedback .I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,
by A verified traveler
Posted 14 May 2024
I love GR Solaris so much! This was my second stay at the hotel and it always meet my expectations. The staff is so friendly and helpful. The ocean view from the room is amazing and the amenities are great ( the night show for Mother’s Day was incredible!) I’ve met people there that have been going to this hotel for 7 years now, that tells you how nice it is!
Comment from Hotel Management
14 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler
Posted 14 May 2024
Lovely resort with an endless amount of activities! Salsa dancing lessons, Zumba, yoga, shows, live music, Spanish lessons, a foam party, pool games and more! It was always a blast at Solaris
Comment from Hotel Management
14 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
by A verified traveler from Woodside
Posted 13 May 2024
We liked it so much we became members, very comfortable.
Comment from Hotel Management
14 May 2024 by Hoteles solaris de Mexico, Hotel Management
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards
