Ratings based on 981 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The views are beautiful. The beds are to hard for me. The cleaning of the room was not to my satisfaction they gave us half used toilet paper after the 1new roll that was in the room. Our reservation was different from what they had saved for us. There was no rules explained or a do not disturb sign to hang in the door.
Comment from Hotel Management
4 Jun 2024 by Direccion General, Hotel Management
Muchas gracias por tomarse el tiempo para dejarnos saber su valiosa reseña después de su reciente estadía con nosotros. Los aportes y comentarios de todos nuestros huéspedes son esenciales y sumamente importantes para nosotros. Nos gustaría agradecerle por sus útiles comentarios. Esperamos tener la oportunidad de darle la bienvenida nuevamente.
by A verified traveler
Posted 19 May 2024
Don’t be fooled by the pictures. The chairs are like white leather but they are cracked, ripped at most of all the seams and extremely dirty. Let’s get to these towels! There is a 150 peso charge per every dirty towel. My wife wiped her concealer on one towel and we got charged. I washed my body off after spending a day at the beach and I incurred a towel charge. They only give you a body and a hand towel. I asked the front desk about the towel charges. His housekeepers take pictures of the towels and send them to the front desk phone for you to see when you try to dispute it. He informed me that they send their towels out to a cleaning company and they charge a special cleaning fee for dirty ones. Maybe they do, maybe they don’t? We went to Walmart and got 4 face towel for 29 peso each. When it was all said and done, I ended up with a 300 peso towel fee that come out to $17USD. There is no blinds at the sink or in the bathroom. When you are taking a shower or getting dressed at the sink, shower or toilet , anybody at the security booth, convenience store or coming in off the street can see you naked.
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 15 May 2024
Location is excellent. Easy access to the beach. Great inifnity pool.
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 13 May 2024
First and foremost the hotel is BEAUTIFUL!! It is an older establishment so keep that in mind when arriving and seeing the architecture. Overall our stay was beautiful, we had a deluxe two bed room with a balcony and patio. But there were some failed advertisements. None of the restaurants listed in walking distance are allowed to be eaten at unless you are a guest at that occupying resort. The only food to eat around is k.19 sports bar or Navíos (there are no Spanish food restaurants so if you’re expecting to get authentic Mexican food.. it will not be on the strip the closest thing you’ll find to it in Americanized.) The spa that is incorporated is not an actual spa.. it’s a singular lady with a massage chair. Enjoyable but not an actual massage more of a rub. Lastly the poolside bar/cafe had a bunch of options, all not really edible/good at all. Please be aware this hotel is not handicap accessible, they have steep ramps to enter reception area but that is it. And keep in mind the poolside bathroom has see through stalls with no locks. Overall the stay was beautiful, it gives a very historic Spaniard vibe but I would def figure out your food accommodations before booking with this hotel!!
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 12 May 2024
The hotel wasn’t that clean
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 4 May 2024
Food in the restaurant rate 1-5
5= very good
1= very poor
I will give the restaurant score for food and service 3”
Hospitality of hotel workers 3
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 29 Apr 2024
It was so pretty …. The grounds were nice….. the staff was super nice especially the young girl at the desk!!But you could update the place a little…..I love Cancún I didn’t want to go back home even though I live in a fantastic city in San Diego,California….. thank you everyone for a great time!!!❤️
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 21 Apr 2024
The place has a ton of potential but was old and in disrepair. It was comfortable and with the price but I would have really loved the place with a few renovations. Beach was nice and rocky in places.
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 20 Apr 2024
It’s what you get for the money
Comment from Hotel Management
23 May 2024 by Direccion General, Hotel Management
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.
by A verified traveler
Posted 17 Apr 2024
Great location, clean and friendly staff
Comment from Hotel Management
19 Apr 2024 by Reservaciones, Hotel Management
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!
